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What Is DDI (DNS, DHCP, IPAM), And Do You Need One?

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Here, we will answer the question – what is DDI (DNS, DHCP, IPAM), and do you need one?

DDI does not have a single definition. Collectively, DNS-DHCP-IPAM is referred to as DDI in networking. 

To better understand the DDI definition, we must first understand the meaning of its three legs (DNS-DHCP-IPAM). It combines all three critical components – DNC, DHCP, and IPAM – into a single package, making them easier to control and manage in the long run.

What Is DNS?

The Domain Name System (DNS) is the Internet’s phone book. We have to type the name of a website like lthr.com if we want to open it.

Web browsers interact through Internet Protocol (IP) addresses. DNS converts domain names to IP addresses, allowing browsers to access information on the Web. 

What Is DHCP?

The Dynamic Host Configuration Protocol (DHCP) is a network management protocol that assigns the IP address and other information to each host on the network dynamically so that they can effectively communicate.

DHCP automates and centralizes IP address allocation, making network administration easier. When a device joins a network, such as a laptop or a smartphone, it normally requests an IP address from a DHCP server.

What Is IPAM?

IPAM is any method of planning, tracking, and managing IP addresses on your network. Every device on every network, whether hardwired or wireless, has an IP address. 

Hundreds of thousands of IP addresses can be found in enterprise networks. It’s hard to keep track of everything manually. While IPAM involves more than simply assigning IP addresses to devices, doing so manually would be impossible.

What Are The Benefits Of The DDI Solution?

What Are The Benefits Of The DDI Solution?

There are obvious vulnerabilities when DNS, DHCP, and IPAM are controlled separately. A centralized solution, on the other hand, provides network managers with visibility and management over their network. This provides administrators with the following benefits:

Management Automation

Network management automation is the first benefit of employing a DDI solution. There are numerous compelling reasons to automate. It reduces the possibility of human error and eliminates the need for physical labor, resulting in increased efficiency and more time for other duties.

Network Efficiency

DDI can also be used to improve network efficiency. When you automate your network management operations, you can ensure everything is done correctly. This means less downtime and a more enjoyable experience.

Your network will always run efficiently with a DDI solution, which will centralize all your network services. This means you’ll spend less time managing your network and can relax knowing it’s handled properly.

READ ALSO: Full Surfshark VPN Review 2024 [Fast & Reliable]

DDI: The Cornerstone of Your Network’s Addressing System (FAQs)

DDI, which stands for DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and IPAM (IP Address Management), is a fundamental suite of services that forms the foundation of your network’s addressing system. Let’s dive into some FAQs to understand what DDI is and whether you need it:

What is DNS, DHCP, and IPAM?

  • DNS (Domain Name System): DNS is the internet’s phonebook. It translates user-friendly domain names like mobiletechify.com into numerical IP addresses that computers can understand.

  • DHCP (Dynamic Host Configuration Protocol): DHCP acts like an automatic landlord for your network’s IP addresses. It assigns IP addresses to devices connecting to the network, ensuring each device has a unique communication address.

  • IPAM (IP Address Management): IPAM is the record-keeper for your IP addresses. It tracks information about assigned and unassigned addresses, helping you efficiently manage and optimize your IP address space.

What is the difference between DDI and IPAM?

DDI refers to the integrated combination of these services (DNS, DHCP, and IPAM) offered as a unified solution. IPAM, on the other hand, can be a standalone service managing just IP addresses.

READ ALSO: Today’s Most Common Threats Against Cybersecurity

What are the benefits of using DDI?

  • Simplified Management: DDI offers a centralized platform to manage all your DNS, DHCP, and IPAM needs, streamlining administration and reducing complexity.
  • Improved Efficiency: Automation features in DDI solutions can save time and effort compared to managing these services separately.
  • Enhanced Security: Integrated DDI solutions can provide better security features and improve network visibility.
  • Reduced Errors: Centralized management can minimize configuration errors when managing separate services.

Do I need DDI?

Here are some factors to consider when deciding if you need DDI:

  • Network Size and Complexity: DDI can significantly improve manageability for larger networks with many devices and a growing IP address space.
  • Security Concerns: A unified DDI solution can offer better control and visibility if you have strict security requirements.
  • Administrative Resources: If your IT team is stretched thin, DDI’s automation and centralized management benefits can be a time-saver.

Conclusion

In essence, if you have a small home network, you might not necessarily need a complex DDI solution.

However, DDI can be a valuable tool for businesses or organizations with growing networks to streamline network management, improve efficiency, and enhance security.


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How To Watch YouTube Videos That Are Blocked In Your Country

Want to watch YouTube videos blocked in your country? Read on!

YouTube may be a fantastic and the most popular online video platform. Unfortunately, it has some annoying restrictions as well. One of those irritating things is not being able to watch a video because of a geographical location.

The message “The video is not available in your country” that pops up instead of the video you want to watch is an easy way to make your day worse.

Fortunately, there are a few ways, to be precise, on how you can watch YouTube videos that are blocked in your country. 

3 Ways To Watch YouTube Videos That Are Blocked In Your Country

Below, you’ll find a shortlist of the best three of them.

1. Try Downloading the Video

download youtube videos

Downloading the video you want to watch is probably the easiest way to begin with, but keep in mind that it may not work every time. All you have to do is find a suitable YouTube video downloader.

Fortunately, a wide range of options are available, but not all of them are safe. You have to make sure you use a reliable downloader unless you want to become a victim of a cybercrime.

One of the best free video converters is BitDownloader, but it’s up to you which you use. Just make sure it’s safe to use. Don’t make the scammers’ lives easier.

There are also some legal concerns regarding downloading YouTube videos, but sometimes, it may be the only option to watch the video that YouTube blocks in your country. 

READ ALSO: Basic Tips To Ensure Online Safety

2. Use Proxy

Use Web Proxy To Watch YouTube Videos That Are Blocked In Your Country

For all the online laics out there, a web proxy is a computer in a remote location. It works as a third party between your computer and the Internet. Web proxy receives your request and then routs you through their servers. 

It changes the origin of a sent request by making it look like it’s from a different location. But how can it help you watch blocked videos in your country? Well, the answer is rather obvious.

In short, by changing your request’s location, the web proxy hides your IP address into an IP from another country. YouTube “thinks” you’re from somewhere else and allows you to access the video.

Moreover, web proxy increases online privacy and allows you to bypass restrictions in other countries. There’s one but, though. 

Most free proxies aren’t encrypted, increasing the chances of scammers stealing your data. So, make sure the proxy you choose is reliable and legitimate.

Plenty of free web proxies are available, so you shouldn’t find it challenging to pick the right option. But again, make sure that the one you choose is reliable.

READ ALSO: VPN Use Cases: Discover The Top 7 Cool Things You Can Do With A VPN

3. Use a VPN

use vpn to stream youtube videos

Now, let’s get to the best way to access blocked YouTube videos and increase your online security and privacy. A VPN, which stands for a virtual private network, is your option.

Unlike a web proxy, a VPN uses encryption to ensure your online activity stays hidden. Moreover, it changes your IP address depending on the VPN server you choose, so it’s easy to access the sites and videos blocked in your country.

What’s more, thanks to encryption, VPNs strengthen your online defence. Using a VPN, you’ll ensure your online activity is safe from cyber-attacks and other threats.

Also, VPN is not very expensive. With the variety of VPN providers, many appealing offers will allow you to save some money. There are also free VPNs, but they’re less reliable than paid ones.

With the VPN, you won’t have to worry about being unable to watch a YouTube video anymore. Besides, it’s much better, more reliable, and safer than the other two options above.

READ ALSO: 15 Best VPN For Coronavirus Quarantine Holiday [100% WORKING]

Accessing the Global Stage: Ways to Watch Geo-Blocked YouTube Videos

YouTube is a global platform, but sometimes, certain videos are restricted in specific countries due to copyright issues, government regulations, or content policies.

If you’re ever faced with a geo-blocked YouTube video, here’s a breakdown of some methods to potentially access it (remember to check your local laws and regulations regarding these methods):

How can I watch YouTube videos that are blocked in my country?

There are a few ways to bypass geo-restrictions potentially, but it’s essential to be aware of the potential risks and limitations:

  • Virtual Private Networks (VPNs): A VPN can be famous. It encrypts your internet traffic and routes it through a server in a different location. You can potentially access the content by connecting to a server in a country where the video is unrestricted. However, using a free VPN might have limitations like bandwidth restrictions or slower speeds. Additionally, VPN use might be restricted in some countries.

  • Proxy Servers: Proxy servers are intermediaries between your device and the internet. You can access the blocked YouTube video by connecting to a proxy server in a permitted location. Like free VPNs, free proxy servers may have limitations and raise security concerns.

  • Smart DNS Services: Smart DNS services can route your DNS traffic through a different server, potentially bypassing geo-restrictions on specific websites like YouTube. However, their effectiveness can vary; some streaming services might detect and block them.

Disclaimer: This information is provided for educational purposes only. We do not endorse or recommend any specific method for bypassing geo-restrictions. Before using any of these methods, it’s essential to be aware of the potential risks and legal implications.

READ ALSO: 23 Best Cybersecurity YouTube Channels

Wrapping Up

Being unable to watch a video on YouTube because of geographical restrictions can be annoying. Fortunately, as you can see, there are some ways to go over them, and the best three are downloading a video, using a proxy, and using a VPN.

Which one you choose is entirely your decision. Make sure of every option’s pros and cons, and pick the one that best suits you.

For example, if you know you will watch restricted videos regularly, you should consider using a web proxy or a VPN. 

They’ll save you some time, and a VPN will boost your online security. So, if you’re a heavy internet user, a VPN is the best option.

But, if you’re a person who rarely watches YouTube and doesn’t need the full access that the two other options give you, downloading a video may be the best idea. It’s free, and it’s probably the best choice when you’re not a heavy internet user.

So, choose your preferred option, and say goodbye to the video’s blocked message.


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Implementing SaaS Security – A Checklist

Here, we will show you a checklist for implementing SaaS security.

Today’s businesses maintain their competitive edge through quick and efficient adoption of technological advantages such as SaaS software for better provision of customer services and shared security responsibility.

Of course, SaaS security can be better implemented with the firm’s active participation and knowledge of optimum practices while migrating from on-premise to cloud infrastructure. 

Here’s where a SaaS security checklist can work out in your favour. Along with motivating your company to look at the integration of SaaS practices in one’s daily functions, awareness of the general aspects related to the software can help out in the long run. 

6 Steps in the SaaS Security Checklist

The ideal SaaS security checklist should be implemented while considering the different SaaS vulnerabilities and loopholes from the past, present, and future.

This will help form a more informed approach and deal with the overall aspect of SaaS security even with low technical awareness. 

1. The SaaS security guide

Forming a SaaS security guide as your initial step will inform future security approaches, pen-testing methodologies, and essential updates. The perfect combination would be industry-approved practices, along with inputs from the internal IT security team and expert advice, if any.

There may be unique requirements under which your software environment functions and details such as these will be mentioned in the guide for better security implementation.

The SaaS security guide

A preliminary guide also requires understanding the entire system, which can provide the first list of potential vulnerabilities and security loopholes to look out for.

If any of these can be modified through internal control and changes in employee best practices, all such steps can be implemented before engaging in a widespread security strengthening procedure.

As a final touch, note that firm-based and other security standards are a part of the regulatory compliance for SaaS companies. 

READ ALSO: 10 Innovative Cybersecurity SaaS Ideas

2. Deployment security

Your preferred SaaS vendor will have two primary deployment options: cloud or self-hosted. In the first option, the vendor ensures data security and appropriate segregation according to the business needs.

The second scenario will focus on your responsibility in ensuring smooth deployment, prevention of denial of service (DoS), brute force, and network attacks, etc.

As general advice, the automation of SaaS services deployment is a much-preferred option to avoid human errors as much as possible. 

3. Security controls

There are specific security controls that can be turned on within the SaaS software for better risk detection and mitigation to avoid data leaks and other cyberattacks.

Data encryption is the most crucial step as it encodes the information and creates ciphertext that authorized personnel can only read. 

A firewall monitors your website traffic and adds to the protection by limiting application privileges and maintaining complex user credentials.

Finally, identity and access management features protect user privileges by using strict password rules and 2-factor authentication for user authentication. 

4. SDLC security

SDLC security

The security of the software development lifecycle (SDLC) is an ongoing process and is advised as it reduces the number of mistakes to be rectified at the final stage of development.

The security activities that are usually implemented in the middle of the process include secure coding processes, vulnerability analysis and penetration testing (VAPT), along with standard security checks.

The internal team is thus forced to simultaneously check functionality and security issues as part of the development process and reduce the mistakes (and costs) that pop up later.

5. Check the automated backups

Ensuring backups along the entire SaaS configuration process is a crucial step to avoid the risk associated with data loss.

This calls for the configuration of automated backups which both simplifies the process and ensures that it’s conducted on a regular basis to capture the latest changes in the data.

Every disaster recovery plan must include a provision for the regular maintenance of backups, preferably automated, to avoid any hiccups in regular business operations through quick data recovery. 

6. CASBs

Look into cloud access security broker (CASB) options for SaaS security when your SaaS vendor cannot provide your desired level of security and protection.

This allows you to add an extra layer of protection and security controls that may not be native to your SaaS application, thus covering the loopholes in your SaaS security strategies.

CASBs come as proxy-based and API-based security so you’ll need to make the call depending on your existing IT infrastructure and the company requirements.

SaaS Security Checklist: Frequently Asked Questions

What are the security requirements for SaaS?

SaaS Security Checklist: Frequently Asked Questions

Unfortunately, there’s no single, universally mandated set of security requirements for SaaS. However, there are several essential areas to consider:

  • Data Security: The SaaS provider should have robust measures to protect your data at rest and in transit. This includes encryption, access controls, and regular security audits.
  • Compliance: Depending on your industry and the type of data you store, the SaaS provider may need to comply with specific regulations like HIPAA, GDPR, or PCI DSS.
  • Access Controls: The provider should offer strong access controls to ensure that only authorized users can access your data. This includes multi-factor authentication (MFA) and managing user permissions.
  • Incident Response: The provider should have a clear incident response plan outlining how to handle security breaches and data leaks.

How can I assess SaaS security?

Here are some steps you can take to assess the security posture of a SaaS provider:

  • Review Security Documentation: The provider should have a detailed security policy outlining their security practices and commitments.
  • Ask Questions: Don’t hesitate to ask the provider-specific questions about their security measures, compliance certifications, and incident response procedures.
  • Conduct Security Audits (if possible): For critical business applications, consider having independent security professionals conduct penetration testing or vulnerability assessments of the SaaS platform.

What is SaaS-based security?

SaaS-based security refers to security solutions delivered as a service over the Internet. These solutions can encompass a variety of tools and services, such as:

  • Data encryption: Protects your data from unauthorized access, even if it’s intercepted.
  • Identity and Access Management (IAM): Provides fine-grained controls over user access to data and applications.
  • Security Information and Event Management (SIEM): Collects and analyzes security data from various sources to identify and respond to potential threats.

What is the security responsibility of a SaaS provider?

The security responsibility in a SaaS model is shared between the provider and the customer. The provider is responsible for securing the underlying infrastructure, platform, and data storage. The customer is responsible for securing their data within the SaaS application, managing user access, and following best practices to minimize security risks.

What are the basic security requirements?

Here are some fundamental security requirements to consider for any SaaS application:

  • Strong Passwords and MFA: Enforce strong password policies and implement multi-factor authentication for all user accounts.
  • Regular Backups: Ensure the SaaS provider has a regular backup and disaster recovery plan in place.
  • User Training: Educate your employees on secure SaaS usage practices, including awareness of phishing attempts and social engineering tactics.
  • Monitor for Suspicious Activity: Be vigilant and monitor for any unusual activity within your SaaS accounts.

Wrapping Up Implementing SaaS Security Checklist

This list covers just the introductory provisions of a standard SaaS security checklist – depending on your company’s unique requirements, you’ll need to add on provisions.

The purpose of SaaS security should be to protect sensitive customer data and ensure that business operations can continue without any disruptions or long-term damage due to cyberattacks that could have been prevented with a bit of extra care. 


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Should I Use Cyber Security Apps For My iPad?

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Here, we answer the question – should I use cyber security apps for my iPad?

iPads are intensively personal devices with a lot of information stored on them: from photos to contacts, sensitive data is often stored in iPads. That is why they are an attractive target for hackers and identity thieves. 

Now comes the main point: should you use cyber security apps for your iPad? The short answer: Yes! You should use cyber security apps because they protect the data from cyber-attacks, as most of the applications on your iPad are connected to the internet, and there is a considerable chance that a hacker will try to steal your personal information.

The only problem is that tons of cyber security apps claim to work, but only a handful provide the protection your iPad needs. 

In this regard, we are going to narrow down the search area for you by discussing only those applications that are beneficial for you.

So, let’s go and have a look at some of the top cybersecurity apps:

Top Cyber Security Apps

Top Cyber Security Apps

MobiShield

Even though Apple tightly controls which software you can install on your iPad, making the device significantly less exposed to external threats, there are still specific ways through which your iPad can carry spyware and other vulnerable malware. You need antivirus software like MobiShield to protect your iPad security.

The Scanning feature of the application allows you to check for potential privacy breaches and then help you resolve those issues. Besides this, with this application, you can check whether your iPad is jailbroken and what risky software you have installed unknowingly. Moreover, you can also access the files that even file finder apps can’t access with MobiShield.

Lookout 

Cybercriminals have been hacking both Apple and Android devices through Wi-Fi for the past few years. Lookout application is made for that specific purpose- to protect your iPad device from identity thefts and Wi-Fi attacks.

Once you are set up, the system adviser of the application sends you an alert whenever you run into vulnerabilities and protects your device’s location when the battery is low.

Using this application, you can also keep track of your social media accounts and ensure that all of your sensitive data is saved. Lookout has a free version that provides basic features, but you need to buy a paid version to unlock all the features.

Note Lock

If you are concerned about protecting your private notes on your iPad, try using the Note Lock application because it can keep your notes fully secured and help you manage them more efficiently.

The application has a surveillance system that allows you to set a passcode or pattern with only three chances. Besides this, Note Lock also uses an anti-intruder system that takes the photo of the person who attempts to violate your privacy and tries to break in.

In addition to the above features, the application also has a self-destruct feature that erases all of the data in case of five wrong passcode attempts.

These are the primary apps that can help you alot when securing your iPad. If you want to keep your device more secure using iPhone Settings, here are some dos and don’ts for keeping your iPad safe.

Should I Use Cyber Security Apps For My iPad?

Should I Use Cyber Security Apps For My iPad?

Whether you need cybersecurity apps for your iPad depends on a few factors:

Built-in Security: iPads come with robust built-in security features, including:

  • App Store Vetting: Apple has a rigorous app review process, making it less likely for malware to infiltrate the App Store than other platforms.
  • Sandboxing: Apps on iPads run in a sandboxed environment, limiting their ability to access other parts of your device and data.
  • Automatic Updates: iPads automatically download and install security updates to address vulnerabilities.

Your Usage: Consider how you use your iPad:

  • Basic Tasks: If you primarily use your iPad for browsing trusted websites, checking email, and using productivity apps, the built-in security might be sufficient.
  • Sensitive Information: If you handle sensitive information like financial data or access to business applications, consider additional security measures.
  • Untrusted Sources: A cybersecurity app might be beneficial if you frequently download apps from outside the App Store or access untrusted websites.

Types of Cybersecurity Apps:

Here are some cybersecurity apps that might be useful for iPads:

  • Anti-Virus (Limited Use): While uncommon for iPads due to the App Store vetting process, antivirus apps can offer some protection against malware downloaded from outside the App Store.
  • VPN (Virtual Private Network): A VPN encrypts your internet traffic, which can be helpful in public Wi-Fi networks or if you want to access geo-restricted content (be aware of local laws regarding VPN use).
  • Password Managers: These apps securely store and manage your passwords, reducing the risk of phishing attacks.
  • Parental Controls: If you have children using your iPad, parental control apps can help limit screen time, restrict access to inappropriate content, and monitor their online activity.

Here’s a breakdown to help you decide:

  • The built-in security might be enough if you use your iPad for basic tasks and prioritize convenience.
  • If you handle sensitive information, access untrusted sources, or want extra security features, consider using specific cybersecurity apps like password managers or VPNs.

Some Dos And Don’ts To Keep Your iPad Device Secure

Don’t Jailbreak

Some people Jailbreak their iPads to install software and applications not available in the Apple App Store to perform certain functions. For instance, people download applications to add media files to their devices without paying a dollar.

This sounds good, but at the same time, jailbreaking will make your iPad more vulnerable to malware and spyware. 

Some Dos And Don'ts To Keep Your iPad Device Secure

That is why we advise you not to jailbreak your iPad. If you want to add media files to your iPad, you can always use third-party apps that do not require jailbreaking.

For example, an app called Softorino Youtube Converter 2 (YouTube mp3 converter for iPad) allows you to add media files in just a few clicks.

So, download this youtube mp3 converter for iPad and add media files to your iPad device without jailbreaking.

Be Vigilant

Smart devices have made it easy for hackers to access your information from multiple devices. So, ensure that you do not open links on the internet that may compromise your device and add spyware to your iPad.

Moreover, always try to ensure that the application on your iPad has limited access to sensitive information. And if you are using a particular application, consider logging off before you stop using it.

Manage Application Permissions

Installing a new application on your iPad asks for access to certain things like your location, microphone, contacts, and other things. Without knowing how this could make our device vulnerable, we give all our access to that app.

You should turn off all the necessary permissions to secure your iPad. You can do this by visiting the Application Settings, and under the app, you can manage which permission you want to turn on or which to turn off.

Besides this, you can also choose a permission heading, like microphone, to see all apps that have access to that specific permission. This way, you can secure the items you want to keep private.

Final Verdict

In this modern era, no device is safe, not even the iPad, but we still need to do everything we can to secure them. This guide has mentioned some cyber security apps that can help you protect your iPad from cyber criminals.

Also, we have discussed some dos and don’ts to help you realize how easily we can access our devices without knowing.

So, follow these tips and install the cyber security applications to protect your device from stealthy cyber threats and many online scams.


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What Are The Best Practices For Internet Customer Support?

In this post, you will learn the best practices for Internet customer support. Customer support service serves as a core part of every organization’s performance. This is a domain where businesses should pay a great deal of attention.

Customer service is all about experiences with people. This is why employees’ communication skills make an enormous impact, significantly impact how they engage with customers, and give them a better experience.

It’s all about making the customers feel they’ve got all the support and comfort. You need to be an expert on interpersonal relationships to set up a customer service team; you need to know the most common customer service channels and how to handle these.

Each business must provide a sound customer support platform to satisfy its customers fully and retain them for the future. The reason for solid customer service is to create a relationship of trust and loyalty with your clients. Following this, we have prepared a guide on the most critical aspects of customer care to aid you in the process of building a full-blown customer service team.

Cable and Internet providers with helpful customer support services tend to enjoy a decent solid reputation often, making them stand out from other companies.

To see an excellent example of this, dial the AT&T customer service number, and you will undoubtedly be pleased by their extraordinarily skilled and welcoming team, who will promote it in the best way possible. This is one of the reasons why AT&T ranks among the largest providers of the Internet and is rated #1 in customer service.

READ ALSO: Best VPN For 2023: Top Picks Reviewed by Our VPN Experts

Best Practices For Internet Customer Support

1. Only Promise What You Can Deliver

Reliability is one of the crucial things that matter when gaining your customers ‘ trust. You just have to guarantee the facilities you think you can offer.

Only then can you establish a trustworthy relationship with your customers. Try to avoid promising any vague statements you’re unsure of delivering promptly.

2. Stay Focused on Communication Skills

Stay Focused on Communication Skills

Communication should be straightforward, cooperative, and welcoming. Understanding the company’s goods and services well is essential so you can interact better.

Representatives should study the goods well and mentally prepare for difficult questions or circumstances. This would help you enhance your knowledge about the products to speak up confidently.

Moreover, your vocabulary should be constructive and persuasive. How you communicate and the words you use will profoundly affect the customer’s expectations. Even if you meet rude customers, you should always stay calm and respectful. Try to show current customers the appreciation they deserve for being your clients.

While you don’t see the customers face-to-face, you can still read the consumer’s minds and apply the basic concepts of behavioural psychology to understand their emotional state through solid communication skills. It helps prevent misunderstandings or miscommunication because you can understand the customer’s needs.

READ ALSO: The Ultimate WordPress Security Guide

3. Make Customers Your Priority

The support team should give customers the utmost priority. Therefore, whenever a customer reaches out with a query, your front desk agents should always welcome the visitor with a big smile or pick up the call immediately if he calls in to get some help.

Agents should be trained to make customers feel special by giving them all the attention they need. This could be expressed by taking care of his agenda and providing all the necessary information while minimising the duration of the hold time.

4. Stay Patient At All Times

Stay Patient At All Times

The customer service staff need to maintain self-control. Staying calm is vitally necessary. There are moments when you’ve got to deal with a rude customer, or they may have some misunderstandings that require explanation.

The trick is to stay calm and listen carefully to them. The representative should spare enough time for the client to finish before explaining politely.

Staying confident, empathetic, and competent is needed to please a customer. Do not feel irritated repeating the steps or directions if asked again. The discussion should not be turned aside. Instead, it should be kept on track.

READ ALSO: Top 5 Pro Tips About Providing Cybersecurity For Business

5. Taking Prompt Actions

If a customer calls for a complaint to be reported, you must be vigilant and take the steps required to fix the issue. This makes customers believe in you and earn their faith. This lets the customer know he is heard and his problems will be resolved.

Doing so will keep your customer calm and loyal to your product or service because he will have no doubts about the quality of your business and customer care service.

Building Customer Loyalty: Frequently Asked Questions

What are the five core principles of a successful customer service strategy?

  • Responsiveness: Customers expect prompt attention. Aim to respond to inquiries quickly, whether it’s through live chat, email, or social media.
  • Resolution Focus: The ultimate goal is to resolve customer issues efficiently. Listen attentively, understand their concerns, and work towards a satisfactory solution.
  • Personalized Approach: Treat each customer as an individual. Avoid generic responses and personalize your communication whenever possible.
  • Omnichannel Support: Be present on the channels your customers prefer, whether it’s email, live chat, social media, or a self-service knowledge base.
  • Proactive Communication: Keep customers informed throughout the support process. Provide updates and manage expectations effectively.

READ ALSO: Benefits Of Core Banking Solutions

What are some examples of best practices for exceptional online customer support?

  • Use Clear and Friendly Language: Avoid technical jargon and explain things in a way that’s easy for the customer to understand. Maintain a positive and professional tone throughout the interaction.
  • Actively Listen and Show Empathy: Acknowledge the customer’s frustration and show genuine care about their concerns. Validate their feelings and let them know you’re there to help.
  • Offer Multiple Contact Options: Provide various ways for customers to reach your support team, catering to their preferred communication styles.
  • Empower Your Support Staff: Equip your team with the knowledge and resources to resolve issues effectively and independently.
  • Gather Feedback and Continuously Improve: Actively seek customer feedback using a customer feedback platform to identify areas for improvement. Use this feedback to refine your support processes and ensure a consistently positive experience.

How can you improve response times in online customer support?

  • Utilize Canned Responses (Sparingly): Create pre-written responses for common questions, but personalize them whenever possible.
  • Prioritize Inquiries: Implement a system to prioritize time-sensitive issues or urgent ones.
  • Offer Self-Service Options: Develop a comprehensive knowledge base or FAQ section to empower customers to find solutions independently for common issues.
  • Invest in the Right Tools: Utilize ticketing systems and other software solutions to streamline communication and improve workflow efficiency.

READ ALSO: 5 Cybersecurity Best Practices Everyone Should Know

What are some additional tips for providing exceptional online customer support?

  • Go the Extra Mile: Sometimes, exceeding expectations can turn a frustrated customer into a loyal brand advocate. Consider offering small gestures of goodwill when appropriate.
  • Embrace Positive Reviews: Encourage satisfied customers to leave positive reviews on your website or social media platforms.
  • Learn from Negative Reviews: Don’t shy away from negative feedback. View it as an opportunity to identify areas for improvement and demonstrate your commitment to customer satisfaction by addressing the concerns raised.
  • Stay Up-to-Date with Industry Trends: The online landscape is constantly evolving. Keep up with the latest trends and best practices in customer support to ensure you’re providing the best possible experience for your customers.

Wrapping Up!

The above principles offer the most successful means of enhancing customer service and drawing more consumers to your brand. Organizations that assume their customers are one of the strongest sources of product promotion produce more income.

It is a fact that solid word of mouth helps to gain more customers faster than ever. Therefore, implementing these essential tips would surely help you improve your customer’s experience, generating better revenues.


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What You Need To Know About Android Application Security

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This post will show you what you need to know about Android application security.

Android has been the most popular smartphone operating system for a few years, and it’s not likely to change anytime soon. This means that android app developers need to pay close attention to android application security, otherwise they will be putting their customers at risk of fraud and other cyber attacks.

This blog post will cover some of the basics of Android penetration testing so you can better protect your Android users from fraud and other cybercrimes.

READ ALSO: Web Security Guide: Keeping Your Website Safe

What Is An Android Application And Why Do They Need Security?

Android penetration testing

An Android application is a software program that gives Android users access to the features and functionality of their devices. Generally, android applications are developed by third parties without control over the operating system or hardware they run.

This means that there could be significant differences in how different Android smartphones handle an Android app’s security, so developers need to test all possible variations when developing new apps.

These issues highlight why android penetration testing needs to be done to provide customers with peace of mind that their personal information will remain safe while using your apps.

READ ALSO: Best VPN For 2023: Top Picks Reviewed by Our VPN Experts

Getting Started With Android Application Security

Getting Started With Android Application Security

The first step for any Android app developer who wants to follow Android’s best practices and secure their applications is to download the free “Android SDK” from Google. This toolkit contains everything an Android developer needs, including sample code to be used as a starting point when developing new apps.

Using this starter code will give developers easy access to all the basic functionality necessary to ensure their programs are secured adequately against most risks.

By following these steps, your company’s mobile apps could easily avoid many common issues associated with poor Android penetration testing, such as client data leakage, vulnerability detection by third parties, or even device hijacking.

Once Android developers have created their Android app, it must be tested for security vulnerabilities before being submitted to the Google Play Store. This testing should include sample penetration testing reports and procedures to identify any risks or flaws in an Android application’s design so they can be fixed before your program goes live.

After this process is complete, you will need a third-party Android penetration tester who can confirm that all potential threats have been eliminated and provide proof of proper Android pen testing security measures on your new mobile applications.

READ ALSO: Do I Need Antivirus App On Android Phone?

How To Protect Your Apps From The Most Common Threats

How To Protect Your Apps From The Most Common Threats

While the latest mobile device advances have made many activities faster and easier, there’s no disputing that keeping these problem-solving apps secure is a complex undertaking.

Organizations have begun investing in mobile application penetration testing in response to the rising complexity of cyber-attacks and the million-dollar rewards offered for mobile app defects.

Android malware is more prevalent on Android than any other smartphone platform because application developers have greater access to the Android operating system. This also means that Android users are at a higher risk of being affected by Android malware, which can come in many forms, including viruses designed for specific devices or programs that steal information from your SD card.

When it comes to stopping Android malware, the best defence mechanism you can use is keeping up-to-date with new security patches released by Google. These updates will help secure an Android program against future threats. You don’t need to worry about losing customer trust due to vulnerability detection issues associated with poor Android penetration testing procedures.

Another way for app developers to protect their customers from risks associated with Android malware is to use Android libraries designed to detect potential threats before they can cause any damage.

Device hijacking occurs when an individual gains access to a device by taking control of its functions without permission. This allows hackers and cybercriminals to steal sensitive information such as emails, phone numbers, or photos from an Android user’s handheld device.

If this kind of data leakage were allowed onto your app’s Google Play Store page, it would be detrimental to your company’s reputation because customers could lose your trust due to poor Android penetration testing security measures.

READ ALSO: Security and Your Phone: What are the Risks and How to Stay Safe

To avoid becoming a victim of Android malware, developers should keep up-to-date with new patches released by Google and incorporate detection procedures into their apps to protect them against future vulnerabilities.

Data leakage and exfiltration occur when Android applications fail to secure sensitive data such as passwords or credit card numbers. This risk can be eliminated by using encryption on the Android device, a software process for protecting information from unauthorized access.

By adequately testing your mobile application before it goes live on the Google Play Store, you will also avoid any potential vulnerability detection issues with poor Android penetration testing procedures that could damage your company’s reputation.

Encryption should always be used if Android developers want their app users’ personal details protected against cybercriminals looking for ways into an Android program to take advantage of vulnerabilities associated with poor Android pen test security measures.

To help protect yourself, ensure you are up-to-date with Android security patches and any other Android patching procedures released by Google.

Android Application Security: Frequently Asked Questions

What is Android application security?

What You Need To Know About Android Application Security

Android application security refers to the measures taken to protect Android applications from unauthorized access, misuse, alteration, or damage. This ensures the confidentiality, integrity, and availability of the app’s data and functionality.

READ ALSO: What Programming Skills Do Pen Testers Need?

How do we secure our apps in Android?

Here are some key strategies to secure your Android apps:

  • Secure Coding Practices: Developers should follow secure coding practices to avoid common vulnerabilities like buffer overflows and SQL injection attacks.
  • Code Obfuscation: This technique makes it more difficult for attackers to understand the code and identify vulnerabilities.
  • Permission Management: Request only the permissions your app genuinely needs to function. Avoid requesting unnecessary permissions that could expose user data.
  • Data Encryption: Store sensitive data in an encrypted format to protect it even if it’s breached.
  • Regular Updates: Keep your app updated with the latest security patches to address newly discovered vulnerabilities.
  • Secure Communication: Use HTTPS to encrypt data transmission between the app and remote servers.
  • Input Validation: Sanitize and validate all user input to prevent malicious code injection attempts.

What is the Android SafetyNet app?

Google Play Protect, built into most Android devices, is a suite of security features that includes a service called SafetyNet. SafetyNet performs various checks to ensure apps downloaded from the Play Store are legitimate and not malicious.

What security does Android use?

Android utilizes a multi-layered security approach, including:

  • Sandboxing: Apps run in isolated environments, limiting their ability to access other parts of the system and each other.
  • Permissions System: Apps require permission to access specific resources like location or camera.
  • Secure Boot: Verifies the operating system’s integrity before booting up.

READ ALSO: How To Become A Certified Ethical Hacker

What do you mean by application security with an example?

Application security is the practice of securing applications from various threats. Here’s an example:

Imagine a banking app. Security measures like data encryption, secure communication (HTTPS), and strong authentication (multi-factor authentication) would be crucial to protect user data like account numbers and financial information.

Conclusion: Android Application Security

Android penetration testing is necessary if Android developers want to protect their customers from potential threats that could cause severe damage to the company’s reputation. Start with Android SDK and ensure all Android applications are tested before going live on Google Play Store.

If you don’t follow these procedures, your app risks being vulnerable to Android malware, which can come in different forms, such as viruses or programs designed to steal information from an Android device’s SD card without permission.

Protect yourself using up-to-date patches released by Google and implementing detection measures into apps to protect them against future vulnerabilities associated with poor Android pen test security measures.


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How OWASP Penetration Testing Can Keep Your Website Secure

Read on if you want to learn how OWASP penetration testing can keep your website secure.

In the world of cybersecurity, there is a lot of misinformation and misunderstanding about what OWASP Penetration Testing is. In this blog post, we will debunk some myths and misconceptions to help you better understand OWASP penetration testing.

OWASP stands for Open Web Application Security Project–a group that aims to educate people on how to build more secure applications by providing a list of guidelines and tools and resources for developers.

One key takeaway from OWASP penetration testing is that it’s not just about protecting your website from being hacked by malicious actors but also maintaining privacy so they can’t steal information or control your site.

What Is OWASP Security Testing?

What Is OWASP Security Testing

OWASP is a non-profit organization that releases free, open-source security testing content. The OWASP Testing Guide provides developers and testers with an overview of the OWASP penetration testing process using manual penetration tests.

Manual OWASP penetration testing goes through a series of steps to identify vulnerabilities in a web application or system by executing attack vectors manually instead of automatically, as automated tools do. Some key benefits provided by the OWASP pen test include the following:

  • Becoming more secure than their competitors who don’t practice the OWASP pen test at all
  • Saving money on vulnerability detection services because they can find them themselves before attackers exploit them for malicious purposes–by performing OWASP pen test regularly will also ensure that no new vulnerabilities are introduced
  • Testing OWASP pen test internally before sending it off to an external tester is a good way for companies new to OWASP pen testing to learn more about the process and gain valuable experience–this will help them improve at OWASP penetration testing in the future.

READ ALSO: Web Security Guide: Keeping Your Website Safe

What OWASP Penetration Testing Isn’t?

Many people think that penetration testing is just another name for vulnerability scanning, which isn’t true because they have very different objectives.

Vulnerability scanners use automated tools as opposed to manual tests by OWASP security professionals, which means they’re not as accurate or efficient at identifying vulnerabilities as those created by humans can be.

The main difference between these two types of scans is that OWASP penetration testing focuses on identifying vulnerabilities that attackers could exploit to gain unauthorized access, while scanners look for problems caused by misconfiguration.

What OWASP Penetration Testing Can Do For You?

What OWASP Penetration Testing Can Do For You

OWASP pen tests are essential for any business because they allow companies to secure their website and take steps towards becoming more cybersecurity-conscious so you can stay ahead of the game when it comes to web security testing–by building up a strong defence against cybercriminals who are constantly looking for flaws in your system which makes OWASP penetration testing an invaluable tool.

Not only does the OWASP pen test help detect any issues with your server or web application before hackers do, but it also helps businesses improve their brand image by demonstrating that they are committed to maintaining the privacy of their customers.

READ ALSO: How to Choose the Best Software Development Company in the USA

Tips For Keeping Your Website Secure

OWASP pen testing is not a one-time task–it requires ongoing maintenance and commitment from the OWASP security professionals, developers, and third-party penetration testing companies who want to improve security by following OWASP penetration testing guidelines. Some ways that you can keep your website more secure include:

  • When developing new features, using OWASP standards related to coding for web applications, such as OWASP Top Ten Cheat Sheets.
  • Regularly patch vulnerabilities identified through penetration tests or scanning services because they are usually addressed in software updates every month, means you need to install them immediately before hackers take advantage of them first.

READ ALSO: How To Become A Certified Ethical Hacker

OWASP Penetration Testing: Frequently Asked Questions

What is an OWASP penetration test?

An OWASP penetration test isn’t a specific type of pentest, but rather a test that likely follows the methodologies and resources provided by OWASP. These methodologies outline a structured approach to identifying vulnerabilities in web applications.

What is the OWASP testing methodology?

OWASP offers the Testing Guide (PTES), a comprehensive document outlining a methodology for penetration testing. It details various phases, from planning and reconnaissance to exploitation and reporting.

READ ALSO: Best Practices And Recognized Approaches Of Software Development

What are the 7 phases of Pentesting (according to OWASP)?

The OWASP PTES outlines seven phases of penetration testing:

  1. Planning and Reconnaissance: Define the test’s scope, objectives, and methodology. Gather information about the target application.
  2. Discovery: Identify the target application’s features, functionalities, and potential entry points for vulnerabilities.
  3. Enumeration: Enumerate and map out the target application’s technologies, user accounts, and functionalities in more detail.
  4. Exploitation: Attempt to exploit discovered vulnerabilities using various hacking techniques.
  5. Post-Exploitation: If vulnerabilities are successfully exploited, assess the attacker’s potential impact and gain within the system.
  6. Reporting: Document the findings, including identified vulnerabilities, exploitation details, and recommendations for remediation.
  7. Remediation: Work with the application owner to fix the identified vulnerabilities and improve the application’s security posture.

Is OWASP a software?

No, OWASP is not software. It’s a community-driven organization that provides resources and methodologies for web application security testing.

How to get OWASP certification?

OWASP itself doesn’t offer certifications. However, some certifications from various organizations align with OWASP methodologies or cover penetration testing in general. You can search for these certifications provided by reputable training providers or security organizations.

Conclusion

OWASP penetration testing is an essential tool for any business that wants to be more secure, and it’s critical that you take steps towards becoming penetration testing-ready. The OWASP security testing process is a rigorous and essential part of any web development project.

It helps to ensure that your website will be safe from hackers, the most common type of vulnerability on the internet today.

Web developers should always take time to go through this process before launching their site live to avoid costly vulnerabilities that could bring down an entire company.


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What Is MLG Antivirus All About?

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Have you ever heard about MLG antivirus? Did you find the MLG meme amusing and wish your antivirus behaved like MLG? Did you try to download and install it on your computer?

You should read this post if you’ve ever thought of MLG as a real antivirus.

MLG first appeared in 2015 in a YouTube video uploaded by Materialisimo, a Mexican YouTuber. This post contains all that you should know about MLG antivirus.

CHECK OUT: The Best Antivirus Software

What Is MLG Antivirus?

What Is MLG Antivirus

MLG is a USB antivirus in Materialisimo’s YouTube meme and the “Killing Dora” series. In the video uploaded by Materialisimo on June 30, 2015, Materialisimo was watching the “best club penguin.”

Suddenly, an ad appeared asking him to shoot all the iPads in a game to win a free iPad; Materialisimo played the game, shot all the iPads, and won a free iPad, which he had to download on his device.

Materialisimo downloaded the iPad to his computer, which turned out to be a virus file; his computer started behaving weirdly, showing signs of a virus attack. Materialisimo turned to “Yahoo answers” for a solution; “ComputerExpert69 says to Materialisimo, ‘get a dank antivirus m9,’ and Materialisimo suddenly realized he has ‘dank antivirus M9,’ a supposed MLG antivirus version.

Materialism is seen rummaging through his junk, and he finally finds an MLG antivirus USB plug he installed on his computer.

After completing the installation, Snipers and Ninjas engaged the Illuminati virus in a dank war on Materialisimo’s screen. MLG antivirus and Ninjas were overpowering the Illuminati virus rogues, forcing them to combine and transform into a powerful supervirus with the face of the Joker.

Both engaged in a powerful shootout using laser beams. MLG was almost overpowered, but drawing on reserve power, MLG antivirus conquered the Illuminati super virus, restoring Materialisimo’s computer to its normal state.

READ ALSO: 20 Best Cybersecurity Memes That Will Make You LOL

Key Takeaways From Materialisimo’s Dank Antivirus War

Key Takeaways From Materialisimo's Dank War

Materialisimo’s YouTube meme became the most popular YouTube video in 2015, but what important lessons should you learn?

  • There is no iPad to be won online, so do not be tempted to obey the instructions to click on a link to win a gift or a prize.
  • Don’t click on files on your computer with an executable (.exe) extension if you’ve not downloaded any program file to your system.
  • Your computer will behave like Materialisimo’s computer is infected with viruses.
  • You need a robust antivirus to protect your computer.
  • For the layman, the antivirus program works similarly as portrayed in Materialisimo’s meme; strong antivirus fights the viruses and other malware on your computer and overpowers them. Imagine if you’re using a less powerful antivirus. The virus will have a filled day replicating itself, slowing down your computer, destroying your files and valuable programs, and finally crashing your computer.

READ ALSO: How To Recognize And Avoid A Fake Virus And Malware Warning

Recommended Antivirus Programs

If you’re not sure what antivirus software to install on your computer, here is a list of carefully selected and tested antivirus programs that are powerful enough to protect your computer from existing and evolving malware.

What You Should Know About MLG Antivirus?

MLG Antivirus is not a real virus

MLG Antivirus is not an actual virus; therefore, it is not an existing antivirus like Panda, Norton, Heimdal, Avira, Avast, etc. Unlike the real antivirus mentioned above, you cannot download or subscribe to an MLG antivirus package; attempting to do so might result in downloading viruses on your computer.

MLG Antivirus cannot protect your computer

Since MLG antivirus is not REAL, it cannot protect your computer from malware infection. Materialisiomo’s meme aims to create an awareness of how vital antivirus is in protecting your computer from malware infection.

There might not be a real antivirus called MLG antivirus in the future

As I have earlier pointed out, MLG antivirus is NOT an existing antivirus; the purpose of Materialisimo’s meme is to create an awareness of the importance of antivirus, not to advertise an antivirus.

There might be an MLG antivirus in the future, but it only exists in Materialisimo’s meme and in “Killing Dora.” Who knows, someday in the future, we might have a real antivirus named MLG, but until then, MLG is not a real antivirus, and you should not attempt to search for or download an MLG antivirus online.

Bottom Line

You have learned that MLG antivirus is not a real antivirus that exists alongside popular antiviruses; you have also realized that installing a real antivirus on your computer is crucial.


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Pursuing The CEH v11 Course Now Worthwhile After Windows 11 Update?

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If you find it confusing to decide whether to follow the CEH v1.1 course while you are on the right page after the Upgrade to Windows 11. We are here to make things clear to you so that you can decide without any problems.

Certified Ethical Hacking is considered one of the most popular certifications in the industry regarding ethical hacking. It is so popular because it helps many to complete the know-how and skills required for white hat hacking.

Many companies and organizations switched to digital platforms during the pandemic to reach customers during lockouts and difficulties. Certified professionals can anticipate and respond to this cybercrime and prevent business damage.

That is why cybersecurity investment is making waves. Businesses recognize the value of cyber resilience in their infrastructure. This shows that the opportunity for qualified experts in this field will never end, and in the future, it will be a significant step to follow the course of CEH v11.

To make things even more compelling, we also help you understand the importance of a course such as Certified Ethical Hacking so that you can choose the right career path in that area.

READ ALSO: How To Be The Number One Hacker In The World

Ethical Hacking: What It Is To The World?

Ethical Hacking What It Is To The World

When it comes to ethical hacking, it acknowledges that there are procedures in place for network applications and smart devices to assess what kind of vulnerabilities are available. This type of assessment helps to respond quickly and take the proper measures to improve the cybersecurity of the entire infrastructure.

Certified ethical hackers are experts in understanding and fixing the various vulnerabilities in the system. This is done by following the ethical approach so that such a problem does not recur in the future.

What Do You Get To Learn From CEH v11 In 2021?

In CEH V11, you will learn 24 extraordinary challenges on 4 levels, including 18 attack vectors. You will also get to know various aspiring attackers, including targeted ransomware, malware, API threats, etc.

In this course, you will understand the various enumeration techniques such as Telnet, NFS, SMB, IPv6, FTP, and BGP.

Cloud computing is a first-class concept you will learn about in this course, where you will learn about Docker container technology, server-less computing, Kubernetes, and cloud hacking.

The course properly explains hacking web applications, including web shell concepts and web APIs. This course covers malware reverse engineering, in which you gain a complete understanding of dynamic and static malware assessment.

It includes operational technology, side-channel attacks, HMI-based attacks, and more. You will also learn more about WPA3 encryption and cracking. Webhooks, Web API Security, and Hacking.

Why Is CEH An Ideal Career Option?

Why Is CEH An Ideal Career Option

  • Ethical hacking has five phases and different procedures, with every single process including actions blocking any vulnerability.
  • With CEH v11 certification, you get a complete understanding of all these phases.
  • These phases are divided into network assessment, testing, and other risk analysis procedures.
  • As the world of technology is growing significantly, so is the risk of cyber-crime. This is why businesses are looking for ethical hacking specialists who can assist them in remaining protected from all the potential risks.
  • As dependency on data science is growing across all industries, we must protect information and digital assets.
  • There is no doubt that hacking is a heinous act, and almost all businesses are aware of the risks associated with it.
  • To protect themselves from these risks, organizations worldwide are searching for professional, ethical hackers who ensure no vulnerability outside their doors.
  • This is why the opportunities in the ethical hacking domain have increased in the last few years, and there is no reason why you can’t say that pursuing CEH v11 is an ideal career option.

READ ALSO: Roles And Responsibilities Of An Ethical Hacker

Job Posts Up For Grabs After CEH v11 Course

Job Posts Up For Grabs After CEH v11 Course

Anyone interested in developing their career in ethical hacking, including the following:

  • Security Officer
  • Security Analyst/Administrator
  • Systems Security Engineer
  • Security Manager /Specialist
  • Auditor
  • Security Professional
  • Risk Analyst
  • Vulnerability Analyst
  • Network Administrator
  • System Administrators
  • Network Engineer

Job Roles You Might Need To Take Responsibility As Certified Ethical Hackers

  • Security Analyst
  • Manual Ethical hacker
  • Vulnerability Assessment Analyst
  • Cyber Defense Analyst
  • Cybersecurity auditor
  • IT security administrator
  • System security administrator
  • Senior Security Consultant
  • Security audit
  • Network Security Engineer
  • Cybersecurity Analyst
  • Network Engineer
  • SOC Security Analyst
  • Information Security Analyst
  • Warning Analyst
  • InfoSec Security Administrator

READ ALSO: How To Start A Cybersecurity Company

Benefits of Taking Up CEH v11 Certification

To make it more convincing, you can name a few benefits that you can benefit from CEH v1.1 certification. First of all, you can open up many career opportunities with these respective courses of study. The CEH certification allows you to move forward in your career.

You will get to know different kinds of real hacking tools. You will learn how hackers can harm your business and how to take precautions.

You will also gain knowledge of risks and weaknesses that can be improved with the help of the respective courses. As a certified ethical hacker, you benefit from a lucrative salary package.

READ ALSO: The Benefits Of Studying Data Science

Wrap Up

The CEH v1.1 course gives you an advantage over the other candidates and enables you to pursue a successful career. I want to show you why you shouldn’t hesitate to follow the CEH course now after the latest Windows 11 update.


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