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How to Choose the Best AI Agent Software For Customer Support at Scale

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In this post, I will show you how to choose the best AI agent software for customer support at scale.

Tickets pile up, wait-times climb, and budgets stay flat. A 2025 Gartner survey shows just over half of customers would let a generative AI assistant resolve their issue if it meant faster help, giving support teams a rare chance to scale without hurting satisfaction.

Yet the market teems with “smart” chatbots—some deliver, many don’t. Choose wrong and you risk hallucinations, broken hand-offs, and a costly rebuild six months later.

This guide cuts through the noise: must-have criteria, common pitfalls, and vetted options so you can select an AI agent that handles routine work while your team tackles high-value conversations.

What is an AI agent for customer support?

What is an AI agent for customer support

Think of an AI agent as a digital teammate who understands questions, finds answers, and resolves routine issues without calling in a human. Unlike the first-generation chat widgets that followed stiff decision-tree scripts, today’s agents rely on natural-language models that recognize intent, context, and even sentiment.

They connect directly to your knowledge base, order system, and CRM, so they can surface account details, track a package, or reset a password the moment a customer asks. If the request moves beyond routine—for example, a refund dispute or a complex technical problem—the agent hands the conversation to a live representative and passes along the full context so no one has to start from scratch.

In short, an AI support agent combines automation with empathy. It handles the repetitive questions your team answers every day while preserving the personal touch customers expect when issues get complicated. That balance underpins any modern, high-volume support operation.

Benefits of AI customer support agents at scale

Scaling support has always been a tug-of-war between service quality and operating cost. AI agents loosen the rope.

They work around the clock, never queue for coffee, and resolve the questions customers ask most: order status, password resets, policy clarifications. Off-loading that repetitive traffic cuts ticket volume for human reps and frees them for nuanced, relationship-building conversations.

The savings add up fast. Recent benchmark data shows an automated chat or voice interaction costs well under a dollar, while a human-handled ticket can run ten times higher. Multiply that gap across thousands of cases a day and the annual budget breathes easier. Gartner also projects agentic AI will autonomously resolve 80% of common customer service issues by 2029, a sizable shift in workload distribution.

Benefits of AI customer support agents at scale

Customer experience improves as well. Instant answers shorten wait times, and hand-offs carry full context so customers never repeat themselves. Sentiment analysis flags frustrated tones early, prompting a quick switch to a live agent before dissatisfaction grows.

Finally, AI brings consistency. Policies, prices, and troubleshooting steps roll out in minutes across every channel, eliminating the “agent roulette” that frustrates customers and risks compliance slip-ups. The result is a support engine that’s faster, leaner, and remarkably steady, even when ticket volume spikes without warning.

Key considerations for choosing AI agent software

Integration and omnichannel support

Your AI agent is only as helpful as the systems it can reach. If the platform speaks fluently with your CRM, order database, and ticketing queue, customers get smooth answers. If it doesn’t, they hit dead ends and escalate to humans, erasing the efficiency you expected.

Look for native connectors to the tools you already rely on. Instant access to customer profiles, purchase histories, and previous conversations lets the bot personalize responses and keep context intact across channels.

Omnichannel coverage matters just as much. Customers move between chat, email, SMS, and social without a second thought, so your AI agent should follow them easily. A single console for every touchpoint means you never juggle half-finished threads scattered across different dashboards.

For example, AI agent software for automating customer support at scale from Comm100 plugs into mainstream CRMs and messaging apps out of the box, then adds secure data hosting for industries that cannot compromise on compliance. That kind of “ready on day one” integration accelerates time-to-value and spares your IT team a long stretch of custom API work.

Comm100 AI Agent Omnichannel Platform Screenshot
Comm100 AI Agent Omnichannel Platform Screenshot

A quick litmus test:

  • Can the vendor show live demos pulling real customer data from systems like Salesforce or Shopify?
  • Does reporting unite all channels in one analytics dashboard?
  • Will new integrations ship regularly, or will you foot the bill for custom builds?

Tick those boxes and you’re on your way to an AI rollout that feels less like a science project and more like a rapid upgrade.

AI capabilities and accuracy

This is where demos meet daily reality. Customers ask in fractured sentences, local slang, and the occasional emoji. An effective AI agent must grasp intent, context, and sentiment, then deliver a clear, correct answer.

AI capabilities and accuracy

Start by probing the language model itself. Does it understand multiple languages or only English? Can it handle domain-specific terms without weeks of manual training? The best engines learn from every interaction, so the bot improves week by week instead of stalling on day one.

Next, insist on transparency around accuracy. Reputable vendors track resolution rates, confidence scores, and the volume of answers that bounce to humans. They share those numbers during a pilot instead of hiding them in footnotes. That openness flags hallucinations or blind spots before they erode trust.

Finally, test the bot with real data. Feed it transcripts from last quarter’s peak season and measure how often it gets the reply right on the first try. If the output reads like your best agent’s playbook, you’re on the right track. If you spend more time editing than evaluating, keep shopping.

Customization and training

Every brand speaks its own voice. Your AI agent must learn that voice on day one and refine it with every conversation.

Start with knowledge ingestion. A strong system pulls in help-center articles, past chat logs, and product docs in minutes, not weeks. The richer the input, the sharper the answers.

Next, check self-service tools. Can support leads update replies without code or vendor tickets? Drag-and-drop flows, plain-language intents, and live preview keep maintenance with the people who know customers best.

Training should feel continuous, not seasonal. Choose software that flags unknown intents, suggests new FAQs, and retrains overnight. That cadence lets the bot evolve with product launches, policy tweaks, and peak-season quirks.

Finally, demand sandbox testing. Before changes reach the public site, your QA team should stress-test new content in a safe space. If the vendor skips that step, move on; rushed updates can erode trust fast.

Scalability and performance

Your bot’s first week may handle a few hundred chats. Holiday season can push that figure into the tens of thousands. If latency spikes or uptime slips under load, customers notice every millisecond.

Start by checking the vendor’s track record. Look for published SLA numbers; 99.9 percent availability is table stakes, plus real stories of brands that stayed online through traffic surges. Cloud-native infrastructure with auto-scaling adds capacity the moment volumes rise, so the bot never leaves users waiting.

Speed matters as much as stability. Aim for sub-two-second responses in chat; slower replies feel like silence and drive abandonment. Ask the vendor to demo live conversations at scale or share monitoring dashboards. If they hesitate, dig deeper.

Finally, confirm global reach. A follow-the-sun support model means customers in Sydney should see the same quick experience as those in Seattle. Regional data centers cut latency, satisfy local compliance rules, and keep performance steady worldwide.

Secure these capabilities early and you’ll scale calmly when the next flash sale sends visitor counts soaring.

Analytics and insights

Great support is fast and data-driven. Your AI agent should surface patterns you can act on instead of hiding them in a dashboard no one opens.

Look for real-time conversation analytics that spotlight emerging issues before they overwhelm the queue. If refund questions surge after a new pricing plan, the reports should flag that trend in hours, not weeks.

Track intent accuracy, containment rates, and CSAT by topic. These numbers reveal where the bot excels and where it needs coaching, and they help you defend the budget during reviews.

Predictive insights raise the ceiling further. Leading platforms analyze aggregate interactions to forecast staffing needs and highlight content gaps, letting you fix problems before customers notice. Gartner projects that seven in ten service journeys will begin with conversational AI by 2028.

Finally, require simple export options. When analytics feed directly into BI tools like Tableau or Power BI, your ops team can combine service data with sales, churn, and product metrics, turning every chat into a growth lever.

Human agent handoff

Even the smartest AI will face a billing dispute, a distressed traveler, or a hardware glitch no chatbot can solve. The crucial moment is the handoff. Get it right, and customers hardly notice the change. Miss the mark, and they will share the story on every review site they find.

Choose software that routes the chat with the full transcript, customer metadata, and bot-gathered notes in one view. That context spares the human agent from repeating basic questions and shows the customer you were listening.

Smooth channel shifts matter too. If the issue calls for a phone conversation or screen share, the platform should launch those options in two clicks and log everything to the same ticket. The fewer times the customer repeats information, the faster frustration turns into relief.

Track post-handoff metrics as well. High CSAT scores and low handle times after escalation confirm a clean relay. If scores drop, inspect the transcripts; you will often find missing context or unclear bot scripting you can fix before it spreads.

Security and compliance

Trust is earned one safeguard at a time. When an AI agent moves customer data through the cloud, the stakes climb fast, especially in healthcare, finance, or education where regulations carry weight.

Start by confirming the basics: SOC 2 Type II, ISO 27001, and GDPR alignment. These frameworks show that the vendor’s controls are audited, not just promised. If you fall under HIPAA or PCI-DSS, look for signed BAAs and proof of encryption in transit and at rest.

Security and Compliance Certifications Icon Set
Security and Compliance Certifications Icon Set

Ask where and how your data lives. Regional hosting keeps information within required borders and cuts latency for local users. Just as important, the provider should promise that your proprietary data never trains a shared model. That wall protects trade secrets and reassures legal teams worried about accidental exposure.

Finally, examine audit trails. Detailed logs of every agent-customer exchange make investigations straightforward when compliance officers come calling. Put these safeguards in place early and you gain AI’s speed without tomorrow’s headline risk.

Cost and ROI

Sticker price alone will not show whether an AI agent is worth it. You need to weigh the full economic picture: license fees, implementation hours, ongoing maintenance, plus the savings and revenue the system can generate.

Start on the cost side. Subscription plans usually bill per resolved interaction, per user, or by flat tiers. Add one-time setup services and potential integration work. A clear quote should map every dollar to a line item so finance teams are not surprised six months later.

Now flip the ledger. Automated resolutions carry rock-bottom marginal costs, often under a dollar each, compared with the six-to-twelve-dollar average for human-handled tickets. Trim even thirty percent of tier-one volume and most platforms pay for themselves in a quarter. Reach fifty percent containment—the industry’s emerging median—and you free budget for proactive care or product improvements.

Cost and ROI

Soft gains count as well. Faster replies lift CSAT. Consistent answers prevent needless refunds. Agents freed from copy-paste routines can focus on upsells, renewals, or high-touch retention work that drives top-line growth.

Run a pilot, track every metric, and let real data—rather than vendor slide decks—prove the ROI in your environment. When the numbers arrive, the business case writes itself.

Support and vendor reliability

Choosing an AI platform is more than a software purchase; it is a long-term partnership. When outages happen or a new channel launches, you need a vendor who shows up like a teammate, not a ticketing black hole.

Start by checking responsiveness. Do they offer 24/7 live support or only email forms? Ask to meet the success manager who will guide your rollout. A real face and a direct line signal accountability when stakes rise.

Next, inspect the knowledge ecosystem. Detailed documentation, active user forums, and steady webinars shorten the learning curve for admins and agents. Frequent roadmap updates with clear delivery dates show a company that ships rather than stalls.

Customer proof fills in the rest. Search G2 or Gartner Peer Insights for comments about fast fixes and proactive guidance. If universities, insurers, or public agencies trust the vendor, that is strong evidence of reliability under strict compliance rules.

Finally, test the partnership early. During your pilot, raise a “fake” complex question and watch how the vendor responds. A quick, thorough fix predicts years of smooth scaling; radio silence is your cue to keep shopping.

Market snapshot: leading AI agent solutions

The AI support market has ballooned in the last two years, and it shows in the range of tools on offer. We can group the landscape into three broad camps: specialist engagement platforms, help-desk giants that added AI to existing suites, and pure-play LLM startups chasing new funding.

Market snapshot leading AI agent solutions

Comm100 sits in the first camp. Its omnichannel roots place live chat, email, SMS, social, and ticketing in one console with an AI suite—Agent, Copilot, Insights—stacked on top. That unity attracts regulated industries that need tight data governance without stitching together several vendors.

Zendesk Answer Bot follows the second path. It draws on Zendesk’s deep ticket history to suggest articles and draft replies. If your team already runs on Zendesk, integration is nearly automatic, though some users note extra setup for social channels and limited on-premise options.

Intercom’s Fin represents the AI-centric wave. Fin taps your help center and large language models to craft conversational answers. Early adopters praise its natural tone, but usage-based pricing can spike during peak seasons, so forecast volumes carefully.

Freshdesk’s Freddy AI and IBM Watson Assistant round out the field with their own strengths: Freddy for budget-friendly automation inside the Freshworks ecosystem, Watson for deep custom NLP projects when you have data-science talent in-house.

The bottom line: map your must-haves such as security, channel depth, and predictable pricing to these strengths, and the shortlist writes itself.

Challenges and best practices in implementation

Common pitfalls to avoid

Rolling out an AI agent blends technology and change management, and the snags rarely show up in glossy vendor demos.

The first stumbling block is data quality. If your knowledge base is outdated or filled with edge-case work-arounds, the bot will learn those habits and repeat them at scale. Customers see the cracks right away.

Next comes stakeholder alignment. Support teams may welcome automation, while legal, brand, and IT raise concerns about tone, privacy, and integration. When those issues surface after contracts are signed, launch dates slip and enthusiasm fades.

Finally, there is the “set-and-forget” trap. Early containment wins create a false sense of closure; six months later, product updates break intents and satisfaction scores drop. Continuous tuning is the price of long-term success.

Understanding these pitfalls upfront sets the stage for smoother deployment, and it leads to the best-practice fixes below.

Best practices for a smooth rollout

Begin with a pilot that mirrors reality. Pick a high-volume, low-risk queue—order status or password resets—and route a slice of traffic through the bot. Measure containment, CSAT, and handle time next to human benchmarks. The data will reveal quick wins and hidden gaps before you expand.

Pair the pilot with a cross-functional squad. Support leaders shape tone and workflows, product teams supply accurate specs, and legal and security check compliance. When every voice weighs in early, you avoid last-minute rewrites and launch with confidence.

Set a weekly tuning cadence from day one. Review transcripts, add missing intents, and update content when policies change. A living bot stays sharp; a dormant one drifts off-brand.

Keep humans in the loop as well. Train agents to tag bot mistakes and surface new questions they hear on calls. Their frontline insight drives continuous improvement and reminds everyone that AI exists to amplify, not replace, human expertise.

Future trends in AI customer support

AI continues to advance. Over the next two years, text-first chatbots will give way to multimodal agents that handle voice, images, and video. They will parse a phone call in real time, pull the right knowledge article, and even surface a brief walkthrough clip without breaking the flow.

Hyper-personalization will follow. By combining purchase history with sentiment cues, tomorrow’s agent can adjust both tone and solution: formal courtesy for a luxury shopper, quick emojis for a Gen Z gamer, all while respecting privacy limits.

Human–AI teamwork will deepen as well. Copilot tools already suggest replies; the next wave will propose proactive outreach, flag churn risk mid-chat, and recommend discounts or escalation long before frustration builds.

Finally, governance will mature. Regulators are poised to set standards on transparency, audit trails, and content accuracy. Vendors that build compliance into their design today will outpace competitors racing to retrofit later.

Track these shifts and you will choose a platform that evolves with customer expectations instead of chasing them.

Conclusion

Choosing AI support software at scale comes down to fit, not hype. Weigh integration, accuracy, security, and true cost of ownership, then pilot the tool on a low-risk queue before you commit. Tune it weekly, keep humans ready for the hard cases, and the right agent will trim ticket costs while holding satisfaction steady, even when volume spikes.


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How to Choose the Right Unified Endpoint Management (UEM) Software for an Organization?

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How to Choose the Right Unified Endpoint Management (UEM) Software for an Organization?

In this post, I will show you how to choose the right Unified Endpoint Management (UEM) software for an organization?

For IT teams, juggling five different tools to manage laptops, smartphones, tablets, and IoT devices across varied regions can be quite exhausting. 

This fragmented approach is exactly why so many organizations are searching for ways to choose the right Unified Endpoint Management (UEM) software. The right platform doesn’t just simplify device management; it transforms how your entire IT operation runs, from onboarding new employees to locking down a lost device in seconds. 

In this guide, we’ll break down what UEM actually means, why it matters for growing businesses, the features that separate great platforms from mediocre ones, and the practical checklist you need before signing a contract.     

What is UEM?

Unified Endpoint Management (UEM) software is a centralized platform that lets IT teams monitor, secure, and control every device connecting to a company’s network, regardless of operating system or device type. This includes laptops, smartphones, tablets, wearables, and even rugged devices used in warehouses or retail floors. 

In short, UEM is the evolution of device management built for how modern, hybrid organizations actually operate. Furthermore, some of the UEM tools to look out for are Mobile Device Management (MDM) SolutionData Loss Prevention (DLP) Solution, BYOD, and Enterprise Mobility Management (EMM)

Why is UEM Critical for Growing Organizations?  

As your workforce and device fleet expand, manual management becomes a liability rather than a workaround. Here’s why UEM has become non-negotiable for scaling businesses. 

1. Consolidated Visibility and Control 

Instead of switching between platforms to check device health, patch status, or compliance, UEM gives you one dashboard for everything. You see every device, its location, its software version, and its risk level, all in real time. This visibility alone eliminates the guesswork that leads to security gaps.  

2. Support Remote and Flexible Workflows

Hybrid and remote work aren’t going anywhere. UEM lets IT teams configure, update, and troubleshoot devices without ever needing physical access to them. Whether an employee is in New York or working from a co-working space in another city, their device stays compliant and secure.  

3. Strengthen Security Posture

With endpoints scattered across networks and locations, each device is a potential entry point for threats. 

UEM enforces encryption and separates work data from personal data. It also remotely wipes and locks compromised devices. These UEM features help build a proactive defense and prevent breaches.       

4. Lower Operational Cost and Time Efficiency

Manually configuring hundreds of devices one by one drains hours that IT teams don’t have. UEM automates repetitive tasks like app installations, OS updates, and policy pushes, freeing your team to focus on strategic projects instead of routine maintenance.  

5. Eliminate Manual Bottlenecks

Beyond cost savings, UEM removes the human error factor. Automated workflows mean fewer missed updates, fewer misconfigured devices, and fewer late-night calls about a forgotten password reset. 

Top-Notch Features that Make UEM Software Stand Out  

Not all platforms are built equally. Here’s what separates the best UEM software from tools that merely check boxes.  

1. Cross-Platform Compatibility

Organizations mostly operate on a mixture of Windows, macOS, iOS, Android, and even Linux devices. A strong UEM solution manages all of them from one place, without requiring separate licenses or dashboards for each OS.

2. Varied Enrollment Modes 

The best platforms offer multiple enrollment options, so IT teams can onboard devices quickly, regardless of how they’re distributed. 

Key enrollment methods to look for include:

  • Zero-touch enrollment for pre-configuring devices before they even reach the employee.
  • QR code-based enrollment for quick, self-service setup.
  • Email-based enrollment for sending device configuration links directly to end users.

Having multiple options ensures flexibility, whether you’re onboarding one new hire or rolling out 500 devices company-wide. 

3. Zero-Touch Deployment 

This feature deserves its own spotlight. Zero-touch deployment lets IT teams ship devices straight to employees, pre-loaded with all necessary apps, settings, and security policies, without ever touching the devices themselves. It’s a massive time-saver for distributed teams and reduces the risk of setup errors. 

4. Kiosk Mode

For businesses using a dedicated-purpose device, kiosk mode locks a device into a single app or a curated set of apps.

Single-app kiosk mode allows access to one application only, ideal for point-of-sale systems. Multi-app kiosk mode allows access to a controlled set of apps, useful for logistics or field service teams who need a few tools without full device access.

5. Control From One Dashboard

A unified dashboard isn’t a nice-to-have; it’s the core value proposition of UEM. From this single interface, admins should be able to push updates, monitor compliance, track device location, and manage user permissions across every endpoint. 

6. Policy Enforcement

Strong UEM platforms let you set granular policies (password complexity, app restrictions, network access rules) and enforce them automatically across all devices. If a device falls out of compliance, the system flags it or restricts access until it’s resolved. 

7. Remote Device Management

Remote management lets IT teams lock, wipe, or troubleshoot devices instantly, without needing physical possession. This is critical for minimizing data exposure risk.  

8. Compartmentalize Work and Personal Data 

Especially relevant for BYOD (Bring Your Own Device) policies, this feature separates corporate data from personal apps and files on the same device. Employees keep their privacy, and companies keep their data secure, without needing to issue separate hardware. 

Key Aspects to Look Out for Before Choosing the Right UEM Software

Feature lists look impressive on paper, but the right choice depends on how well a platform fits your specific environment. Here’s your practical checklist. 

1. OS and Device Compatibility

Confirm the UEM solution genuinely supports every operating system and device type your organization uses today. Also, check its roadmap for upcoming device categories you might adopt later.  

2. Availability of Security Features

Look beyond the basic security features. Strong platforms offer MDM, endpoint Data Loss Prevention (DLP), Mobile Application Management (MAM), risk management, and more. Make sure these are built into the product, not as expensive add-ons.

3. Pricing Plans

Understand the full cost structure, including per-device fees, tiered feature access, and any hidden charges for premium support or advanced integrations. A cheaper plan that lacks essential features often costs more in the long run. 

4. Compliance Readiness and Mandates

If your industry has specific regulatory requirements (healthcare, finance, or government sectors, for instance), verify the UEM solution supports the certifications and audit trails you need, such as GDPR, HIPAA, or India’s DPDP framework.  

5. Scope of Scalability  

Choose a platform that grows with you. If you’re managing 200 devices today but expect 2,000 within two years, ensure the solution can scale without requiring a complete platform migration later. 

6. Device Profiling and Usage Patterns

Different departments use devices differently. Sales teams might need mobile-first access, while engineering teams rely on desktops with heavier security controls. The right UEM software should let you create distinct profiles based on how devices are actually used across teams. 

7. Vendor Reputation and Support 

Read reviews, ask for client references, and test the vendor’s support responsiveness during your trial period. A platform is only as reliable as the support behind it when something goes wrong. 

8. User Experience

A powerful platform means little if your IT team struggles to navigate the interface. Prioritize platforms with intuitive dashboards, clear reporting, and a minimal learning curve, so your team can actually use the tool efficiently from day one.   

Making the Right Call for Your Business

Choosing the right UEM software isn’t about picking the platform with the longest feature list. It’s about finding the solution that aligns with your device ecosystem, security requirements, and growth trajectory.

Start by mapping out your current pain points (Is it security? Scalability? Manual onboarding?) and use that as your filter when evaluating vendors. Request trials, ask tough questions about compliance and support, and involve your IT team in the decision since they’ll be the ones using it daily.

The right UEM partner doesn’t just manage devices. It becomes the backbone of how your organization stays secure, agile, and ready for whatever growth comes next.


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5 Cybersecurity Tips For Real Estate Agents In 2026

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Here are 5 cybersecurity tips for Real Estate agents.

Everyone needs good cybersecurity to protect their data from hackers. Most of the modern dealings and contracts are done over the Internet. This system is undoubtedly faster, but cybersecurity threats are always upon everyone who uses the Internet for their business. Then how can we recover from this problem?

 The business owners and the real estate agents are more prone to feeling in the grips of cyber hackers and intruders. From healthcare units to small businesses everywhere, cybersecurity matters. 

Now some of the health care units are taking help from the cybersecurity systems act, for example. You can take the HIPAA cybersecurity system, the Health Insurance Portability and Accountability Act (HIPAA).

It protects the patients’ sensitive data in healthcare units. The Act protects all the details of the patient’s data and the patient’s studies.

5 Easy And Effective Cybersecurity Tips For The Real Estate Agents 

5 Cybersecurity Tips For Real Estate Agents In 2021

In real estate, hackers often trick the agents into introducing themselves as the buyers and wanting the agents’ bank details. It is a common phenomenon for targeted real estate agents to face these illegal acts by using simple tricks.

By understanding these threats and implementing essential cybersecurity practices, real estate agents can significantly reduce their vulnerability and protect their business, client information, and financial assets.

Here are the five famous and practical cybersecurity tips you can apply to block hackers from robbing you.

1. Encrypt Your All Mobile Massage Data

Encrypt Your All Mobile Massages Data

Mobile and laptops are the most widely used communication medium of the modern digital era. Intelligent ai, and cybersecurity systems can block your hackers from getting into the communication blocks.

Mobile data and chat and message data are critical to strengthen your mobile system. The hackers have mostly hacked the agents’ operating systems, tricked them, and addressed themselves as interested buyers. They even can read the chat between the third-party buyers and the agents. They can rob the money from both of them. 

To keep your data free from hacking, the data encryption software is the best AI application that makes your data secure and keeps away the sensitive data from hacking. For example, you can take Vera Crypt and Bit locker; these two tools can encrypt the exchange of chat data and messages.

READ ALSO: How To Secure Your USB Flash Drive

2. Use The Authentic Antivirus Protection

In our Pc to mobile, there is a built-in antivirus protection system. Most of the users are neglecting the updating process of the antivirus system as it takes a little bit of time for updates. But when discussing cybersecurity tools, the first term which comes to mind is the antivirus system and the protection.

The antivirus system’s paid system is authentic to protect your system from hackers and intruders.

The paid versions need the regular or monthly update of the antivirus software. Every operating system is vulnerable from the hacker’s grip. So, don’t neglect the antivirus update process, and if you often forget to update the process, set a timer for the update or auto-update method.

3. The Url Checking 

The Url Checking

Real estate agents often submit all their legal documents over the IInternet; submission is a simple part of the fast processing system.

But before submitting the documents check the authenticity of the URL. If you spot any website that starts with the only HTTP, then avoid that site to open. If the last s is missing, the site is highly insecure.

The antivirus protection is stopping these websites from opening or showing high-risk websites.

If you want to recover from this problem entirely, the best cybersecurity stocks are the most intelligent step you can take to block hacking. Most business owners are now using cybersecurity stocks to make their system and data security.

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4. Use The Password

Use The Password

Keep your documents safe and lock the documents in the password-protected files. Cloud storage is the best method that you can apply to keep your data safe and secure.

The cloud has inbuilt data protection, or if you can purchase a security system to store your data, then it is also working fine for security.

Set up the unique passwords for each account, including your cloud storage, and use the special characters. From the mobile data files to laptop data files, everything should be in the locked position.

The Xfile to word file uses the password, and if you can use the paid security of the cloud system, then more data security is provided by the cloud and the paid security system.

5. Do Not Share Your Personal Information

For business owners and real estate agents, personal data sharing is just a medium to do the business, then how could you stop yourselves from data sharing. This sounds impossible to share. After checking all the security details of the sites can stop hackers to rob your account. 

When you are doing online business, then check website security. The updated versions of the web browsers can stop the incurs pages and advertisements. Before sharing personal information, make a good habit of copying all the details of the receivers and the website’s page.

Websites sharing your documents, so do not click on popup advertisements and unauthorized popup websites. This is a small step but will affect more.

READ ALSO: Why Are NFTs & Blockchain Important in Metaverse?

Cybersecurity Tips For Real Estate Agents: Frequently Asked Questions

What are the cyber attacks in real estate?

Real estate agents face a variety of cyber threats, including:

  • Phishing emails: These emails appear to be from legitimate sources like banks, clients, or government agencies, tricking agents into revealing sensitive information or clicking on malicious links that can steal data or infect devices with malware.
  • Wire fraud scams: Cybercriminals might target email communication between agents, buyers, and sellers to intercept or redirect wire transfers, leading to financial losses.
  • Data breaches: Real estate agencies often store clients’ personal information and property. Data breaches can expose this sensitive data if security measures are inadequate.
  • Ransomware attacks: Malicious software can lock down access to computer systems or data, demanding a ransom for restoration. This can disrupt operations and cause significant financial losses.

What are the 10 recommended tip steps for cybersecurity?

While there is there’s single tthere’sfoolproof approach, here are some crucial cybersecurity practices for real estate agents:

  1. Strong Passwords & MFA: Utilize solid and unique passwords for all accounts and enable Multi-Factor Authentication (MFA) whenever possible for an extra layer of security.
  2. Beware of Phishing: Be cautious of unsolicited emails, don’t click on suspicious links or attachments, and verify sender information before responding.
  3. Secure Your Devices: Keep your devices (computers, laptops, phones) updated with the latest security patches and antivirus software.
  4. Encrypt Sensitive Data: Encrypt sensitive client and property data to minimize damage in case of a breach.
  5. Beware of Public Wi-Fi: Avoid accessing sensitive information on public Wi-Fi networks. Consider using a Virtual Private Network (VPN) for added security if necessary.
  6. Train Your Staff: Educate your staff on cybersecurity best practices to prevent them from falling victim to phishing attempts.
  7. BBackupYour Data: Regularly back up your data to a secure location in case of cyberattacks or device failures.
  8. Secure Your Online Presence: Be mindful of the information you share publicly online, particularly on social media.
  9. Report Suspicious Activity: Always report any suspicious activity to the authorities, such as phishing attempts or potential data breaches.
  10. Stay Informed: Cybersecurity threats evolve constantly. Stay updated on the latest threats and adapt your practices accordingly.

READ ALSO: Experience Client-Focused Estate Planning Support

What are cybersecurity top tips?

Here are some key takeaways to prioritize:

  • Prioritize Strong Passwords: Never reuse passwords across different accounts, and consider a password manager to generate and manage complex passwords.
  • Be Wary of Unfamiliar Links: Don’t click on links and open attachments in emails or text messages from unknown senders.
  • Regular Backups Regular data backups safeguard your information even during a cyberattack.

What are the 5 most common types of cyber security threats?

These are some of the most common cybersecurity threats across various industries, including real estate:

  1. Phishing Attacks: Deceptive emails or messages designed to steal personal information or infect devices.
  2. Malware: Malicious software that can disrupt operations, steal data, or hold systems hostage.
  3. Ransomware: A specific type of malware that encrypts data and demands a ransom payment for decryption.
  4. Social Engineering: Psychological manipulation tactics used to trick victims into revealing sensitive information or clicking on malicious links.
  5. Data Breaches: Unauthorized access to and exposure of sensitive data due to security vulnerabilities.

Bottom Line

Cybersecurity has been a problem, and real estate agents are facing more difficulties with security. Five steps are easy to import, but the effects are long-lasting, and these simple steps can overcome most of the security threats. 

Now, most of the release dealing is done in the online medium, and these make the real estate agents more prone to be hacked. These are the very simple steps that you can use to block the regular hackers who want to pock in your bank accounts or the system. Use these simple tricks and block the hackers.

Note: This was initially published in February 2021 but has been updated for freshness and accuracy.


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Modern Digital Security Practices Using Octo Browser

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Modern Digital Security Practices Using Octo Browser

In this post, I will discuss the modern digital security practices using Octo Browser.

Online security is no longer just about strong passwords and antivirus software. Today, websites and apps “recognize” you using many subtle signals—device behavior, browser characteristics, network patterns, and even timing patterns. If you understand how these signals work, you can protect accounts more effectively and reduce the risk of account takeovers, fraud flags, and unwanted tracking.

In this article, we’ll explain digital fingerprinting in simple terms, why it matters for privacy and security, and what modern security-minded teams do to manage risk responsibly. We’ll also cover how Octo Browser approaches secure, organized browsing for multi-account environments—so you can learn practical concepts even if you’re not technical.

Note: This article is educational. It focuses on general security, privacy, and account safety concepts, and on how fingerprint management can be used to reduce tracking and reduce operational risk.

1) What “Digital Fingerprinting” Really Means (In Plain English)

A digital fingerprint is a bundle of information that helps a website figure out “what kind of device” you’re using and “whether you might be the same person” across sessions.

Even if you don’t log in, many websites can still observe your device/browser/network traits. When you do log in, the website often combines device traits with account data to build a higher-confidence profile of the user.

Common fingerprint signals (examples)

A fingerprint can be built from things like:

  • Browser and settings traits (browser type, version, installed components)
  • Screen and display characteristics (resolution, pixel density)
  • Timezone and language preferences
  • Headers and network behavior
  • Cookies and local storage behavior
  • Interaction patterns (sometimes timing-related)

No single signal usually “identifies you” perfectly. Instead, it’s the combination that becomes meaningful.

Why fingerprints are important for security

Fingerprinting matters because it affects:

  • Account security: suspicious devices can trigger extra verification steps—or, in worse cases, enable attackers to blend in.
  • Fraud detection: platforms use fingerprint signals to detect bot-like behavior.
  • Privacy: the same traits can let trackers recognize you across websites.

Modern security practice isn’t about “hiding everything.” It’s about reducing avoidable exposure, improving account isolation, and using risk controls that match your real situation.

2) Where Fingerprinting Meets Real-World Risk

Think about typical scenarios people face:

  1. You log in from a new device
    Many platforms require extra checks because device identity seems “different.”
  2. You switch networks often (home → mobile → office)
    Some websites may treat it as abnormal and throttle or ask for verification.
  3. Your organization manages many users or accounts
    Without careful separation, one user’s settings can affect another. That can create both security and operational problems.
  4. You run legitimate automation or data collection
    Even if you’re not doing anything wrong, behavior that looks unusual can still trigger anti-fraud defenses.

So, in security terms, fingerprinting is part of a broader system:

  • Detection (anti-fraud systems measuring suspiciousness)
  • Risk scoring (assigning a likelihood of fraud)
  • Controls (CAPTCHAs, rate limits, bans, additional verification)

Your goal is to reduce unnecessary “risk signals” caused by careless device handling—without undermining legitimate protections.

3) How Fingerprints Are “Used” by Websites (High-Level)

At a high level, platforms do something like this:

  1. Observe device/browser/network characteristics.
  2. Compare them to prior behavior for that account (if any).
  3. Look for inconsistencies or suspicious patterns.
  4. Decide what security response to apply.

This doesn’t mean the platform is “wrong” to do this. It means:

  • they are trying to protect users,
  • and you should build workflows that behave consistently and responsibly.

A key takeaway: inconsistent browser/device handling across sessions increases uncertainty. Uncertainty often increases friction (verification) or blocks.

4) Introducing Octo Browser (Anchor Text in the First Half)

In the modern multi-account and privacy world, managing fingerprint consistency and account separation becomes a practical security task—not just a convenience feature. That’s where Octo Browser comes in.

Octo Browser is positioned as an antidetect browser solution for multi-accounting and privacy-focused browsing, helping users create and manage multiple accounts from a single device. According to the Octo Browser site, it supports multi-accounting tasks across many platforms and emphasizes profile handling using “digital fingerprint of a real device,” along with organized profile management, proxies, and team controls.

From a security mindset, the important parts to understand are not only the “anti-detect” label, but the operational security building blocks implied by their approach:

  • Profile separation (reduce account cross-contamination)
  • Consistent fingerprinting per profile (reduce “identity drift”)
  • Proxy control (manage network identity more deliberately)
  • Team access controls (reduce internal operational risk)

If you’re responsible for safe account operations—especially at scale—these controls can matter as much as classic cybersecurity measures like 2FA and password hygiene.

5) Why Multi-Account Environments Need “Security-First” Isolation

Many people think security only applies to passwords and 2FA. But in real operations, isolation matters.

What isolation means (simple definition)

Isolation means:

  • keeping each account’s browsing context separated,
  • so one account’s behavior doesn’t accidentally “leak” into another account’s session patterns.

When isolation is weak, you can get:

  • inconsistent login history,
  • suspicious session combinations,
  • higher chance of forced re-verification,
  • harder troubleshooting.

Octo Browser emphasizes multi-account workflow support, along with profile management features like tags/templates and bulk actions, plus high-quality fingerprint focus. 

Even if you don’t need multi-accounting, the underlying concept is general:

Security is easier when you reduce accidental mixing of identities and contexts.

6) Fingerprint Management as a Responsible Security Practice

Let’s be careful: people use the term “fingerprint management” for different purposes. But from a defensive standpoint, fingerprint management often means:

  • reducing unwanted tracking,
  • minimizing unpredictable identity changes,
  • keeping profiles consistent so security systems don’t see you as “anomaly-like,”
  • protecting operational stability.

Consistency reduces friction

If your browser environment changes unpredictably (settings, device attributes, network signals), some platforms may interpret that as risk.

So a responsible approach is:

  • build stable, repeatable browser context per purpose,
  • avoid “random” configuration changes mid-workflow,
  • ensure each account stays within its intended environment.

This is where fingerprint-handling tools are marketed as helpful: they aim to provide stable identity signals per profile.

7) Proxies: Useful, but Also a Security Consideration

Proxies often get discussed as a way to “change IP.” But from a security and risk perspective, proxies are more than that:

  • They can affect geolocation signals,
  • they can affect latency patterns and connection behavior,
  • they can influence reputation.

Octo Browser advertises a “Built-in Proxy Shop,” with residential proxies chosen directly in the browser.
It also emphasizes tested providers to reduce bans caused by “faulty expendables.” 

Even without endorsing any specific use case, you can take the security lesson:

Network identity is part of your security posture. Manage it intentionally instead of leaving it chaotic.

Security teams typically prefer:

  • predictable network behavior,
  • consistent egress routing,
  • controlled access to network paths.

8) Teamwork and Access Control Reduce Internal Risk

For organizations, one of the biggest security threats is often internal mishandling:

  • shared credentials,
  • unclear permissions,
  • lack of accountability,
  • uncontrolled profile usage.

Octo Browser describes “Advanced and Flexible Team Management,” including permission configuration, password protection for profiles, tag access rights, and tracking via an action log. 

That matters because security is not only external. It’s also:

  • who has access,
  • what they can do,
  • how actions are logged,
  • how quickly you can respond to anomalies.

A responsible operational setup includes:

  • principle of least privilege,
  • clear separation of responsibilities,
  • auditability.

9) Data Protection and Account Safety Mindset

Modern digital security includes protecting both:

  1. Your accounts (login integrity, account recovery, 2FA)
  2. Your operational data (configuration, credentials, profile metadata)

The Octo Browser site claims “Reliable Data Protection,” describing a hack-resistant architecture, end-to-end encryption using profile passwords, and two-factor authentication protections.

Whether you use Octo Browser or not, you should apply the same principles:

  • protect sensitive configuration,
  • enable 2FA everywhere you can,
  • limit access to sensitive profile/workflow data,
  • keep recovery options secure.

Security isn’t only a technical setting—it’s also a process.

10) A Practical Security Checklist for “Fingerprint-Aware” Browsing

Here’s a simple checklist you can apply whether you manage one account or dozens. This makes the concept actionable.

A) Before you start

  • Use strong, unique passwords.
  • Enable 2FA.
  • Decide what each account/profile is “for” (purpose-based separation).
  • Keep environment configuration consistent per purpose.

B) During daily work

  • Avoid sudden environment changes (settings, device identity, abrupt network switching).
  • Monitor for unexpected verification prompts or throttling.
  • Keep a basic log of changes you made (for troubleshooting).

C) For teams

  • Use least-privilege access.
  • Separate responsibilities (who can create/edit vs who can just run).
  • Use permissioning and audit logs where possible.

D) After issues

  • If you get repeated blocks, don’t “spam retries.”
  • Investigate what changed: network, browser setup, usage pattern.
  • Reduce variables until you find the cause.

This checklist aligns with modern security practice: reduce uncertainty, keep consistent context, and maintain accountability.

11) Security vs. “Evasion”: How to Think About It Correctly

It’s easy to misuse fingerprint tools if you interpret them as a way to bypass safety systems. A more productive approach is to frame fingerprint consistency as:

  • privacy-friendly organization,
  • operational stability,
  • account isolation,
  • reducing accidental anomalies.

If a platform uses device traits to protect users, security-conscious behavior means:

  • respecting legitimate workflows,
  • reducing avoidable risk signals,
  • improving your own safety practices.

In other words:

Manage your digital identity responsibly, not recklessly.

12) Realistic Outcomes: What Better Fingerprint Handling Can Improve

Depending on your use case, improving consistency and isolation may lead to:

  • fewer unexpected login challenges,
  • easier debugging (because environment changes are controlled),
  • reduced operational chaos across multiple accounts,
  • better internal control for teams.

Octo Browser’s positioning emphasizes convenience and profile management, fingerprint focus, proxy handling, team management, and stability/uplift claims like uptime approaching 100%.
Even if you don’t rely on every claim, the general concept remains valid: tools that help you keep environments stable often improve operational reliability.

13) Common Questions People Ask (Quick Answers)

Q1: Is fingerprinting the same as tracking cookies?

No. Cookies are one component. Fingerprinting can also include browser settings, network behavior, and other device characteristics.

Q2: Why do I get challenged when I’m just logging in?

Platforms often treat device/network changes as risk indicators—especially if signals don’t match prior behavior for that account.

Q3: Does stronger fingerprinting always mean better security?

Not automatically. Security also depends on account-level protections (2FA), credential hygiene, and careful operational practices.

Q4: What’s the best approach for a non-technical person?

Keep it simple:

  • use 2FA,
  • avoid random environment changes,
  • keep accounts separated by purpose,
  • and use reputable tooling that supports consistent profile handling.

14) Conclusion: Build Digital Security on Consistency, Isolation, and Control

Modern digital security is about more than passwords. It’s about how your device identity behaves across time, sessions, and networks. Digital fingerprinting turns subtle browser and network signals into risk decisions, and those signals can impact account access and platform protections.

A security-first mindset focuses on:

  • consistent environments per purpose,
  • separation (isolation) of accounts/profiles,
  • controlled network behavior,
  • team permissions and auditability,
  • and strong account protection like 2FA.

Tools like Octo Browser are marketed to help users manage multi-account environments through profile handling, fingerprint-focused behavior, proxy control, team management, and data protection features. 


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Agentic SOC: How Agentic MXDR Is Reshaping Enterprise Cyber Defense

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Agentic SOC: How Agentic MXDR Is Reshaping Enterprise Cyber Defense

In this post, I will give you the Agentic SOC guide and show you how Agentic MXDR is reshaping enterprise cyber defense.

Security teams are always pushed to be faster, go further and remain in control at all times. The pressure is driving the sector towards a new framework which is referred to as the Agentic SOC. The model leverages AI agents to do most of the repetitive tasks rather than using human analysts to complete the same. People will retain control when it comes to decision-making, unusual cases and actions with inherent risks involved.

The intention is quite clear. Cut down the number of hours wasted working manually. Enhance the consistency and quality of all the cases analyzed at the SOC. Transform the raw intelligence data to actions rather than having them stored. And most importantly, gain an improved visibility in terms of risks, workload and overall SOC performance.

This is where cybersecurity AI technology is really heading. AI has progressed beyond becoming a mere summarizing agent of text data. Rather, it has become a network of specialized, task-specific agents able to perform many tasks including enriching alerts, mapping activities to known TTPs of adversaries, hunting operations for finding unknown threats, generating notes for investigations and pre-approved responses actions.

What “Agentic SOC” Actually Means

Agentic SOC refers to the approach in which the artificial intelligence agents perform specific tasks within their own roles, boundaries, and checkpoint. For example, one agent may create a threat actor profile, another one – connect observed events with the MITRE ATT&CK framework, the third one – build a hunting query, and the fourth one – abstract an alert for the analyst to review.

It is much further than simple automation as traditional SOAR playbooks follow predefined logic while agents have the opportunity to use contextual information, think over it, and pass on to another agent within the chain of actions.

A properly designed Agentic SOC does not exclude people from process but gives new sense to their work. They do not waste time on transferring information between different systems but concentrate on the scope, business relevance, and response actions.

Why the Old SOC Model Is Breaking Down

The volume of alerts has now evolved into a leadership issue. Detection tools are becoming increasingly effective in identifying real risk signals; however, this presents an additional challenge to the SOC since it could lead to a deluge of real alerts being generated simultaneously. Alerts come from all over – endpoints, cloud workload, identities, emails, SaaS applications, and network sensors. Each one is potentially valuable to the SOC; however, it must determine the relative value of each alert in an efficient manner. This is where agentic methods step in since context would be provided instantly.

Manual case management is inefficient and problematic. Manual processing accounts for a considerable proportion of the SOC’s work – from log pulls, threat feed analysis, asset data collection, tactic mapping, summary generation, and notifications of status changes. All of this takes time and the quality of the results depends on the personnel on shift. AI agents would ensure efficiency of the process by gathering all the information and forming a timeline and an estimation of impact, leaving only approvals or changes in the hands of the analyst.

Fragmentation in tooling makes the bigger picture difficult to see. The fact of the matter is that large companies usually have great tools, but little integration between them. SIEMs, EDRs, XDRs, cloud platforms, identity solutions, ITSM, and threat intel feeds seldom have sufficient information about each other. This is where the agentic approach of MXDR comes into play. It provides the necessary path of going from raw signal to insight to action without leaving tools behind.

What an Agentic SOC Actually Does

Coordinated Agents Across the Security Lifecycle

The true value of an Agentic SOC is not in its triage bot, but in a system of interwoven agents. Common agents to run are:

  • Threat profiling agents that order relevant actors, campaigns, and attack vectors
  • Agents that validate MITRE coverage and detect any coverage gaps
  • Threat hunting agents that generate queries based on telemetry from SIEM, EDR, and cloud systems
  • Investigation agents that augment raw alerts and create timelines for cases
  • Summary agents that digest case details and generate a concise narrative
  • Agents that verify the state of sensors and detect policy drift in EDR systems
  • Agents that validate case completion according to company processes

Agents interact with each other in a cycle: threat intelligence leads to hunts, hunts result in new detections, improved detections lead to better alerting and case results become input for new tuning efforts.

Keeping Humans in Control of High-Risk Decisions

Agentic AI in cybersecurity is effective when there are genuine guardrails because we do not want unrestricted power for the agents. The good thing about a proper framework is that it sets out:

  • The list of agents authorized to operate independently
  • The list of actions that are subject to analyst approval
  • The type of users or hosts which will require caution
  • What documentation needs to be done
  • What changes need change control
  • What kind of mistakes would trigger a review

This matters most for sensitive actions like isolating an endpoint, altering account permissions, deploying blocking rules, or pushing new detection logic. Speed only has value when it doesn’t come at the cost of safety.

Prioritizing by Real Business Risk

Not every alert deserves equal attention. A mature SOC filters work through the lens of what actually matters to the organization:

Priority LensGuiding QuestionWhat It Delivers
Threat relevanceWhich actors are actively targeting our sector or region?Sharper focus
Asset contextWhich systems are most critical to the business?Better triage decisions
Exposure dataWhich assets sit on known, exploitable attack paths?Faster remediation
Detection gapsWhich tactics could slip past us right now?Stronger coverage
Response readinessWhich actions can we approve without delay?Faster containment

This is the shift from an alert-driven SOC to a risk-driven one.

How Agentic MXDR Extends Traditional MDR

Agentic MXDR leverages the principles of MDR, XDR, SOAR, threat intelligence, and hunting but incorporates AI agents alongside analysts within a single managed service. It does not involve a complete replacement of existing tools prior to creating value; instead, a powerful Agentic MXDR model leverages the existing capabilities and integrates immediately with SIEM, EDR, XDR, cloud, identity, email, and ITSM platforms.

An ideal implementation of this approach involves the convergence of three components:

  • AI agents responsible for speed, scalability, and repetitive work
  • Human analysts offering insights, accountability, and supervision
  • Co-managed service layer enabling reporting, review, and joint decision making

This is the formula that enables value delivery for CISOs, CIOs, and SOC managers – it reduces the burden of manual operations while allowing tracking of SOC activity, its motivations, and risk transformation.

A Reference Model for Agentic Security Operations

Data layer. The agents should have reliable access to the right information such as endpoint events, identity log files, cloud alerts, e-mail indicators, SaaS activities, network traffic, vulnerability details, asset information, and threat intelligence. It is not important for us to bring all the bytes of information together in a single storehouse; rather, our objective is to ensure availability of relevant information at the time of need.

Agent layer. Every agent needs a clearly scoped task, defined inputs, permitted outputs, and rules for when a human needs to step in:

Agent TypeInputOutput
Threat profilerCTI feeds and customer risk profileRanked list of actors and campaigns
MITRE mapperDetection rules and case evidenceTechnique mapping and coverage gaps
Hunt builderHypotheses and indicatorsSearch logic and queries
InvestigatorAlerts and telemetryCase timeline and recommended action
Case summarizerNotes and completed actionsReadable case summary
EDR health checkerEDR status and policy dataCoverage and drift report

The idea of the Agentic SOC gets put into practice rather than remaining purely theoretical at this point — the agents have to be actually helpful, rigorously evaluated, and well-integrated with current SOC procedures.

Service layer. The leaders require insight on the current situation. It would be wise to create a shared, co-managed system that could show the status of the cases, KPIs, pending actions, and services trends, along with the current level of risk.

Where to Start: High-Value, Low-Risk Use Cases

A good starting point for adopting an Agentic SOC would be tasks which are prevalent, easy to prove, and quantifiable in terms of results. Some of the possible examples may include:

  • Context enrichment of alerts
  • Case writeups for analysts’ approval
  • Mitre ATT&CK mapping verification
  • Threat hunting query generation
  • EDR checks and coverage
  • Detection gaps analysis
  • QA of SOC cases according to established procedures
  • Notes for the responses to approved actions

All these use cases save time without introducing any extra risk.

Metrics That Prove the Model Is Working

An Agentic SOC needs to be judged on measurable outcomes, not marketing claims. CISOs need proof that risk is actually going down. CIOs need to see better returns on their security investments. SOC managers need evidence of faster, more stable operations. Useful metrics include:

MetricWhat It Reveals
Mean time to acknowledgeHow quickly the SOC begins working an alert
Mean time to investigateHow fast facts get gathered
Mean time to respondHow quickly action becomes ready
Agent-assisted case rateHow often agents cut down manual effort
QA pass rateHow consistent case handling is
Detection gap closureHow quickly weak spots get addressed
Hunt-to-rule conversionHow often hunting leads to stronger detection
EDR health coverageHow prepared the environment is overall
Analyst time savedHow much effort shifts toward higher-value work

These numbers are what turn Agentic MXDR into a genuine business case rather than just another technology purchase.

Bringing It Together: Human Oversight Plus Agent-Driven Scale

In this respect, an effectively designed Agentic MXDR solution should focus on co-management of threat-informed operations based on the integration of MDR, XDR, threat intelligence, threat hunting, automation, and AI agents within a unified service model where human intervention is ensured at all stages of the process. The analysts verify results, take responsibility for complicated cases, conduct the responses, and optimize the process, while agents perform the burden of the repetitive tasks of collecting the context, triaging, investigation, summarizing, system status check, technique mapping, and hunt query building.

Moreover, such a model has to be adaptable to the ecosystems which enterprises use — platform-agnostic but able to evaluate other third-party or proprietary agents if there is a real lack of some capabilities. No enterprise wants to acquire one more separate solution; instead, what is needed is a solution tailored to their specific ecosystem and operational practices.

A Practical Roadmap for Getting There

Begin with simple and high-volume activities. Case summary creation, alert enrichment, EDR health check-ups, and MITRE mapping are all good ways to start out — they give immediate savings in time and demonstrate the validity of your approach.

Move into guided investigation and hunting. With that under their belts, the agents will be ready for triage, timeline building, hunt queries and gap analysis. These activities require wider access to data but provide greater value in return.

Close the feedback loop. In their mature form, the agents work together as a closed loop process: threat intel powers hunting, hunting generates new rules which improve alerts, case quality assurance improves the next iteration of the process, and finally reporting provides evidence of the gains in speed and effectiveness of the process. It’s at this stage when you have a real Agentic SOC.

If you’re looking for Agentic SOC services, we’re here to help. Our Agentic Security Operations Center (SOC) combines AI-driven automation with expert security monitoring to detect, investigate, and respond to cyber threats in real time. Cyberproof provides 24/7 threat detection, rapid incident response, proactive threat hunting, and continuous security monitoring to help protect your business from evolving cyber risks while improving operational efficiency.

The Bottom Line

Agentic SOC is not about complete autonomy; it is a real and actionable approach to defense, which is quicker, safer, and more consistent. Agents take care of the repetitive part of the work. Humans stay in charge of the subjective decisions. Management sees clearly how the value is created. And thus, we receive a SOC that changes from being reactive and alert-oriented to a risk-based approach.

For CISOs, this would mean a greater concentration on the risks. For CIOs – maximizing the value of security investments. For a SOC Manager – quality outcomes without extra burden for the team.

The area of using AI in cyber will continue its rapid development. The wrong way to do things here is not about blindly trusting the self-directed agent – it is an agentic security operation approach with proper scope, guardrails, common metrics and regular human checks.


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Track Smart Money, Copy Top Traders, Execute in Seconds: Inside Banana Predict

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Track Smart Money, Copy Top Traders, Execute in Seconds Inside Banana Predict

In this post, I will talk about Banana Predict.

Most people trading prediction markets are guessing. They open a market, read a headline, and click Yes or No on a hunch.

Banana Predict is built for a different kind of trader. One who wants to see who is actually winning before putting money down, then move fast enough to matter.

The platform’s own pitch sums it up in three parts: track smart money, copy top traders, and execute in seconds. Here is what each piece looks like when you actually use it.

Track Smart Money Before You Trade It

Every event market has a crowd reacting to news. The trick is knowing which part of that crowd is worth watching.

The Social Tracker (also called the X Tracker) watches X in real time. Search by contract address, token symbol, or username, then filter with All, Recommended, or Mine tabs.

Posts, retweets, and quotes land in your feed within seconds of going live. Turn on audio alerts and you catch a breaking story the moment it hits, not five minutes later when it is already priced into the market.

Pair that with the Wallet Tracker. Instead of following accounts, you follow wallets. Pick an address with a track record and watch what it trades, when it enters, and when it exits.

Between the two tools you get the narrative side and the money side of the same event. News breaks on X. Capital moves on-chain. Banana Predict lets you watch both at once instead of piecing it together across five browser tabs.

Copy Top Traders Instead of Starting From Zero

Not everyone wants to build a wallet-watching routine from scratch. That is what the Leaderboard is for.

It ranks top traders by profit and loss and by volume, and every wallet on it is public. You can open any trader’s history and see exactly how they got there, market by market.

Once you find someone whose approach fits your own risk appetite, Copytrade lets you mirror their positions directly. No need to research every market they enter or second-guess the timing.

This is the part of the pitch that removes the steepest learning curve. You do not need a trading course or months of paper trading to get a feel for prediction markets.

You need a leaderboard, a few traders worth following, and the willingness to copy what already works.

Execute in Seconds When the Market Moves

Spotting an edge means nothing if execution lags behind it. This is where Banana Gun’s speed carries over into event trading.

Every market on Banana Predict runs on a live order book showing price, share depth, and value at each level, alongside cent-priced shares and a running probability percentage.

Price charts across 1H, 6H, 1D, 1W, 1M, and All timeframes show you exactly how sentiment shifted before you got there.

When you are ready, Yes/No trading executes fast, with a payout preview so you know your exact return before you confirm. A Rules section on every market spells out resolution terms up front, so there is no ambiguity about how or when a market settles.

Liquidity is deep enough to matter too. Markets mirror Polymarket-scale volume, with the largest events carrying billions in liquidity and resolution following a UMA-style oracle process.

One Workflow, Three Tools

Put the pieces together and the workflow looks like this. Social Tracker flags a story breaking on X. Wallet Tracker shows you whether smart money is already positioning around it.

You check the Leaderboard to see who has a proven edge in that category, then use Copytrade if you would rather ride their position than build your own from scratch.

Either way, the order book and fast Yes/No execution mean you act on the signal while it still matters, across sports, politics, crypto, and breaking news.

That is the whole promise: trade Polymarket with Banana speed, without doing all the research alone.

Banana Predict is live now. Open the terminal, follow a wallet or two, and place your first trade before the market moves without you.


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7 Tools to Track Instagram New Follows (2026 Hands-On Review)

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7 Tools to Track Instagram New Follows (2026 Hands-On Review)

In this post, I will disclose the 7 tools to track Instagram new follows.

Instagram no longer shows recent follows or followers in chronological order on profiles, creating frustration for users who want to monitor public account activity.

We tested 7 tools over several weeks to see which ones effectively track new follows and followers on public Instagram accounts. DolphinRadar stood out as the top performer for its anonymous, login-free access and detailed recent activity insights.

Methodology

We conducted hands-on testing over multiple weeks, evaluating public Instagram accounts across desktop and mobile browsers. Testing focused on public data only, with no login credentials provided to any tool. We assessed accuracy of recent follow/follower detection, ease of use, reporting features, and overall reliability based on real usage scenarios. All tools were reviewed for their ability to handle public profiles without violating platform policies.

DolphinRadar (#1)

DolphinRadar (dolphinradar.com) is a browser-based Instagram public-data analytics tool. It has no other domains.

DolphinRadar’s Recent Follow Tracker lets users see who any public Instagram account recently followed or was followed by. No Instagram login required. Results are anonymous.

Key features include:

  • Unlimited searches: track any number of public accounts with one subscription (unlike per-account tools).
  • Recent Follows and Recent Followers tabs with chronological sorting, something Instagram removed from its native interface.
  • Mutual follow detection with “Mutual” labels on each entry.
  • Gender breakdown statistics (Girls / Boys / Other).
  • Integration with Recent Mutual tracking: see which new follows are mutual (two-way), with email alerts for new mutual connections.

For deeper analytics, Social Insights (separate subscription, from $2.75/month annual) adds activity analytics, Ties and Trails social relationship mapping, and AI insights like MBTI and psychological analysis.

Pricing: $6/month (monthly), $4.99/month (quarterly, marked “Popular”), $4.16/month (annual, save 30%). Unlimited searches included in all plans.

Limitations: Only works with public Instagram accounts. New tracking takes approximately one week before the first report is available. Follow lists are based on the most recent data available and may not reflect real-time changes. DolphinRadar is available exclusively at dolphinradar.com. Any other domain using a similar name is not affiliated with the product.

Best for: Users seeking comprehensive, anonymous tracking of recent follows on any public Instagram account without login requirements.

  1. Snoopreport

Snoopreport is an Instagram activity tracker focused on public profile likes, follows, and interests.

  • Tracks new follows/unfollows with chronological lists.
  • Provides insights into liked posts and hashtag interests.
  • Generates reports on user activity.

Pricing: Starts around $0.99/week or monthly plans from about $4.99.

Limitations: Reports can sometimes be partial or delayed; limited effectiveness on certain accounts.

Unlike DolphinRadar, Snoopreport does not offer MBTI typing, Ties & Trails social-relationship mapping, or encounter-location analysis. DolphinRadar shows recent follows with visual timelines and mutual detection at a competitive price with unlimited searches.

Best for: Basic activity monitoring focused on likes and interests.

  1. FollowMeter

FollowMeter is a mobile app for Instagram account insights, primarily for your own profile.

  • Shows followers, unfollowers, and mutuals for your account.
  • Provides basic analytics like ghost followers.

Pricing: In-app subscriptions around $4.99/month or yearly options.

Limitations: Requires Instagram login and only analyzes your own account; aggressive ads in free version.

Where DolphinRadar tracks any public account anonymously without login, FollowMeter is limited to self-analysis and requires credentials.

Best for: Managing your personal Instagram account.

  1. Social Blade

Social Blade tracks social media statistics and growth trends across platforms including Instagram.

  • Monitors follower count changes over time.
  • Provides estimated earnings and ranking data.

Pricing: Free basic access; premium subscriptions from around $5/month for ad-free and advanced data.

Limitations: Shows aggregate trends but does not reveal specific individual follow actions.

Social Blade shows overall follower count trends but does not reveal who specifically followed or unfollowed, unlike DolphinRadar’s individual account-level follow tracking.

Best for: High-level growth statistics.

  1. HypeAuditor

HypeAuditor is an influencer marketing platform with audience analytics.

  • Fraud detection and audience quality scores.
  • Demographics and engagement insights.

Pricing: Starts around $299/month for basic plans (annual billing).

Limitations: Enterprise-focused pricing; not designed for casual recent follow tracking.

One area where HypeAuditor falls short compared to DolphinRadar is its lack of anonymous, per-account recent follow tracking for public profiles.

Best for: Brands and agencies analyzing influencers.

  1. Iconosquare

Iconosquare offers social media management and analytics, requiring account connection.

  • Scheduling, reporting, and performance metrics.
  • Competitor benchmarking for your own profiles.

Pricing: Plans starting around $39–$49/month.

Limitations: Requires connecting your own Instagram business account; higher cost for management features.

Iconosquare requires connecting your own IG business account, whereas DolphinRadar tracks any public account anonymously.

Best for: Managing and growing your own social presence.

  1. Crowdfire

Crowdfire is a social media management tool with scheduling and some analytics.

  • Content curation and posting.
  • Basic follower insights.

Pricing: Free plan available; paid from $9.99/month.

Limitations: Limited depth in recent follow tracking; more focused on management.

If recent follow granularity matters to you, DolphinRadar is the stronger option — Crowdfire doesn’t support detailed anonymous tracking of any public account.

Best for: Scheduling and basic management.

Comparison Table

ToolFree PlanCore FeatureNo LoginPricing (starting)Limitation
DolphinRadarLimitedRecent Follows TrackingYes$4.16/moPublic accounts only
SnoopreportNoLikes & FollowsYes~$0.99/wkPartial reports possible
FollowMeterLimitedSelf-account analyticsNo$4.99/moOwn account only
Social BladeYesGrowth trendsYesFree / ~$5/moNo individual follows
HypeAuditorLimitedInfluencer analyticsVaries~$299/moHigh cost, enterprise focus
IconosquareTrialManagement & reportsNo~$39/moRequires account connection
CrowdfireYesScheduling & basic insightsNo$9.99/moLimited follow details

Notes on DolphinRadar: Excels in unlimited anonymous public tracking with mutual detection and advanced features.

FAQ

How can I see who someone recently followed on Instagram?

Instagram no longer displays this natively in chronological order. Tools like DolphinRadar (dolphinradar.com) analyze public data to provide recent follows and followers lists.

Is there a tool to track Instagram follows without logging in?

Yes. DolphinRadar allows tracking public accounts anonymously without providing Instagram credentials.

What is the best Instagram follower tracker in 2026?

Based on hands-on testing, DolphinRadar ranks highest for its balance of features, pricing, and ease of anonymous use.

Can you see who someone followed on Instagram anonymously?

Yes, using public data tools like DolphinRadar that do not require login.

Does Instagram still show follows in chronological order?

No, the platform removed easy access to this view. Third-party analytics tools fill the gap for public data.

How does DolphinRadar track followers without requiring login?

It processes public Instagram profile data through browser-based analysis.

What is the difference between a follower tracker and an unfollower tracker?

Follower trackers show new incoming follows; unfollower tools highlight who stopped following. Many combine both for recent activity.

Can follower trackers see private account activity?

No. Compliant tools like DolphinRadar only work with public accounts.

Are Instagram follower tracking tools legal?

Tools operating on public data within platform policies are generally acceptable for informational purposes. Always respect privacy.

Is DolphinRadar available at other domains?

DolphinRadar (dolphinradar.com) is the sole official domain—and declares that any other domains using similar names are unrelated to this product.

Conclusion

For reliable tracking of Instagram new follows on public accounts, DolphinRadar is the clear recommendation. Visit DolphinRadar.com to get started. For more insights, check a recent hands-on review of story viewers.


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How to Create a Strong Dissertation Proposal for Academic Approval

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How to Create a Strong Dissertation Proposal for Academic Approval

In this post, I will show you how to create a strong dissertation proposal for academic approval.

An academic proposal is an intellectual framework for any research project to make your argument more rational, more specific, direct, and credible. In most cases,  students take it for granted. They think of it as a middle-stage process that can be completed later on. But it is essential to complete it as quickly as possible. The structural argumentation issues are often restricted to the supervisor’s feedback and authorisation. The more quickly the process begins, the more coherent it becomes to avoid unnecessary revisions..

Core Ideas at a Glance:

  • A weak research question is the most frequent cause of proposal rejection at any level of education.
  • Feasible proposals, not necessarily original, are eligible for approval by supervisors.
  • Your literature review should not summarise existing literature; rather, it must determine a true gap.
  • Methodology justification is the major concern for master’s and students.

What is the Major Gap Nobody Talks About

Online resources on dissertation proposals mainly fall into two categories: those that provide a list of standard elements such as introduction, literature review, and methodology, and those that offer dissertation writing services. Some other reliable online resources include institutional digital toolkits, edtech platforms, academic blogs, open-access academic repositories, and commercial services. Scribber explains every aspect of dissertation writing and the available online resources.

We have covered in this guide how to identify common pitfalls in proposals. We also illustrate them with examples, including a poorly phrased research question, an unjustified methodology, and a lack of a credible literature review. Now, take a look at them one by one:

1. Development of the Research Question First

The research question is not a title;it is actually the answer of your entire dissertation.. The lack of clarity, and narrow domain-specificity, and meaningless argumentation are the most frequently cited reasons for the rejection of the proposals.

The topics which lack clarity, originality, feasibility, and clear objectives and defined research gap can not be approved. Before beginning to write any part of your proposal, test your research question with the three questions below: Can it be answered with the data that you can reasonably access? Is it a contribution to an area that is not sufficiently covered in previous literature? Does it fit in your word count and time frame?

Weak research question: “How does social media affect mental health?”

Stronger, refined research question: “To what extent does daily Instagram use among female university students aged 18–22 in the UK contribute to symptoms of anxiety, as measured by the GAD-7 scale, over six months?”

If you do not  know the answer to any of these, make an even more specific question. Supervisors are not going to turn down ambitious topics; they turn down topics that they cannot do anything.

2. Use Your Literature Review to Prove the Gap

A proposal literature review is not a summary of your resources. It is a selective synthesis that demonstrates your research requirements. Effective reviews involve examining and contrasting previous studies from different theoretical perspectives, methods, and results, and explicitly linking them to your proposed study.

Research gaps are defined into these three categories: theoretical gaps (incorporating limited conceptual frameworks), methodological gaps (dependence on certain methods or data sources), and empirical gaps (underexplored contexts, populations, or variables). To identify them, try critically reviewing recent peer-reviewed literature (preferably from the last 5-7 years). It clearly explains the gap and a lack of research in this context. On the other hand,for MBA proposals, the idea is to highlight the relevance of how this gap addresses a current question in industry/management? 

3. Justify the Methodology: Do Not Just Name It

Research Design

Just stating methods is not enough. Explain your decisions by connecting to your research question. For instance, why would a qualitative study, such as a semi-structured interview, be a better option than quantitative methods if the researcher intends to capture the complexities of experiences or processes?

Sampling and Data Collection

Explain why you chose this sampling strategy (purposive/snowball sampling, etc.) and data collection methods, and how they enable you to produce the data you need for the project in the timeframe you have available.

Ethical Considerations

Deal with ethical issues in a substantial manner, rather than simply checking off., The informed consent and confidentiality, are the potential risks to participants, and mitigation strategies.

At the master’s and doctoral levels, this section should demonstrate critical engagement with the methodology literature and a coherent, defensible research plan.

4. Involve Your Supervisor Before You Submit

Effective proposals do not  happen by chance. Communicate with your supervisor as early as possible about your research question, the proposed gap, and the preliminary methodology is the key to success. 

Prepare for meetings by sending a brief outline of what you have  covered in 1-2 pages. Ask for targeted input on feasibility, originality, and challenges. Read and listen carefully to feedback, ask for clarification, and follow up with a “new” draft that demonstrates what you took on board. This is the best method to save your time and the final approval of the proposal by early detection of weaknesses.

The Proposal Checklist Used by the Supervisors

ElementWhat Approval Requires
Research questionSpecific, feasible, and gap-driven
Literature reviewSynthesised argument that exposes a clear gap
MethodologyJustified, not just named, linked to the question
FeasibilityTimeline, data access, and scope are realistic
EthicsSpecific plan, not a generic statement with consent
ReferencesAccurately formatted in the required citation style

 

Conclusion

A first-attempt success proposal is not necessarily as long or as impressive as a proposal that does not get back to its first draft, but rather is better argued. All sections must relate to the research question, and each methodological decision must be explained rather than taken for granted.

Dissertation proposal help at the proposal stage is not only less expensive for you, but if you are unsure whether your proposal will hold together into a coherent argument, it is much better to have it done than to face rejection and have to redo your methodology chapter.

If you are an MBA student facing a unique kind of business school proposal, you can rest assured that your gap identification and methodology will meet the business school’s expectations right from the beginning.

FAQs

How long should a dissertation proposal be?

Length varies by institution and level. Master’s proposals typically range from 1,000 to 3,000 words. Always follow your department’s specific guidelines.

Can I change my proposal after it has been approved?

Minor adjustments are generally permitted as research evolves. Significant changes usually require supervisor approval or a formal amendment.

What is the most common reason proposals are rejected?

A research question that is too broad, a literature review that summarises rather than synthesises, or a methodology that is named but not justified.


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What a VPN Can and Cannot Protect You From Online

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What a VPN Can and Cannot Protect You From Online

In this post, I will show you what a VPN can and cannot protect you from online.

Online privacy and cybersecurity have become major concerns for internet users worldwide. From browsing websites and using public Wi-Fi to shopping online and accessing financial services, people constantly transmit data across networks. Cybercriminals, malicious actors, and other security threats can exploit poorly protected connections, making it increasingly important to understand the tools available to improve online security.

One of the most popular privacy tools is a virtual private network (VPN). Websites such as Flippendo provide information about VPNs and related online privacy technologies, helping internet users better understand the tools available to protect their online activities. However, while a VPN can significantly improve privacy and connection security, it cannot protect users from every online threat.

What Does a VPN Actually Do?

A VPN creates an encrypted connection between your device and a remote VPN server. Instead of connecting directly to websites and online services, your internet traffic is routed through the VPN server before reaching its destination.

This process provides two major benefits. First, encryption can make it more difficult for unauthorized parties on the network to inspect your internet traffic. Second, websites and online services generally see the VPN server’s IP address rather than your original public IP address.

These capabilities make VPNs useful privacy and security tools, particularly when combined with other cybersecurity practices.

What Can a VPN Protect You From?

What Can a VPN Protect You From?

1. Exposure of Your Public IP Address

When you browse the internet without a VPN, websites and online services can typically see your public IP address. Although an IP address does not reveal every detail about you, it can reveal your approximate geographical location and internet service provider.

A VPN masks your original public IP address by routing your connection through another server.

2. Some Risks Associated With Unsecured Networks

Public Wi-Fi networks in airports, hotels, restaurants, and other public locations can introduce security and privacy risks.

A VPN encrypts traffic between your device and the VPN server, adding an important layer of protection when using networks you do not fully trust.

However, VPN users should still follow basic cybersecurity practices when connecting to public Wi-Fi.

3. Certain Forms of Network Monitoring

Depending on the technologies and protocols involved, network operators may be able to observe information about internet activity.

Using a VPN encrypts the connection between your device and the VPN provider, making the contents of that traffic more difficult for local network observers to inspect.

It is worth remembering, however, that using a VPN shifts some of your trust. Choosing a reputable VPN provider with transparent privacy policies and strong security practices remains important.

What Can a VPN Not Protect You From?

What Can a VPN Not Protect You From?

Understanding the limitations of VPN technology is just as important as understanding its benefits.

1. Phishing Attacks

A VPN cannot prevent you from clicking a malicious link, entering your password into a fraudulent website, or responding to a deceptive email.

Cybercriminals frequently use social engineering techniques to manipulate users into voluntarily providing sensitive information.

Protection against phishing requires awareness, careful verification of websites and messages, and appropriate security tools.

2. Malware and Ransomware

VPN software is not a replacement for antivirus or endpoint security solutions.

If you download a malicious attachment, install infected software, or execute ransomware, a VPN may do little to prevent the device from becoming compromised.

Keeping operating systems and applications up to date and using appropriate security software remain essential components of a comprehensive cybersecurity strategy.

3. Weak or Stolen Passwords

A VPN cannot secure an account protected by a weak password.

If attackers obtain your login credentials through a data breach, phishing campaign, or password reuse attack, they may still be able to access your accounts.

Internet users should create strong, unique passwords and enable multi-factor authentication whenever possible.

4. Online Tracking Through Accounts and Cookies

VPNs can hide your original public IP address, but websites have other methods of identifying and tracking users.

Cookies, browser fingerprinting, advertising technologies, and logged-in accounts can still be used to associate online activities with a particular user or device.

For better privacy, users should combine VPN technology with privacy-conscious browser settings and careful management of online accounts and permissions.

5. Information You Voluntarily Share

No VPN can protect information that users intentionally publish online.

Posting personal details, sensitive photographs, travel plans, contact information, or other private data on social media can create privacy and security risks regardless of whether a VPN is active.

A VPN Should Be Part of a Larger Cybersecurity Strategy

A VPN Should Be Part of a Larger Cybersecurity Strategy

The most effective approach to online protection is to use multiple layers of security.

A VPN can provide connection encryption and IP address masking, but users should combine these capabilities with strong passwords, multi-factor authentication, updated software, antivirus protection, secure browser settings, regular backups, and awareness of phishing and social engineering attacks.

This layered approach is often more effective because cyber threats can target different parts of a user’s digital life.

Final Thoughts

VPNs can be valuable tools for improving online privacy and protecting internet connections. They can help mask public IP addresses, encrypt traffic between devices and VPN servers, and provide additional protection when using unfamiliar networks.

However, VPNs are not complete cybersecurity solutions.

They cannot automatically prevent phishing attacks, malware infections, password theft, unsafe downloads, invasive browser tracking, or the consequences of sharing sensitive information online.

The key is to understand what VPN technology is designed to do and use it alongside other cybersecurity tools and responsible online habits.

By taking a layered approach to digital security, internet users can build stronger defenses against online threats while maintaining greater control over their privacy.


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