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Quality Assurance: Definition And Explanation

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Quality assurance in its broadest form can be defined as the set of actions that companies take to be able to provide goods and services to consumers with the expected level of quality.

The application of a quality assurance system generates confidence and assurance for companies that their products will meet the appropriate conditions of expected quality.

Therefore, to this end, they apply quality standards as part of a system that allows the development of the organization, direction, and control of the entire process.

It can also be said that managed software testing services is an audit that verifies that quality standards are met, that is, it checks that all the minimum requirements expected in the product are met.

Secondly, for companies to comply with quality assurance, they must follow a line of actions previously planned, systematized, and finally implemented in the form of a set of standards that the company must follow.

However, quality assurance requires that all processes be documented; both planning, determining tasks and responsibilities, recording results, and all control mechanisms that are applied within each company.

How Quality Assurance Was Born?

How Quality Assurance Was Born

In fact, quality assurance first appeared as an important element of companies’ production operations during the 1920s.

Since then, Walter Shewhart, who was one of the first to develop control cards, has been considered the initiator of this system. The same goes for Harold Dodge who developed sampling techniques and George Edwards with his contribution to economic analysis techniques to solve problems.

Thus, these three characters formulated new inspection methods and theories focused on maintaining and improving quality, which they did when they were transferred from Western Electric’s inspection service to Bell Telephone Laboratories; These contributions are considered the basis of what is called quality assurance.

What Benefits Of Quality Assurance Can You Get?

What Benefits Of Quality Assurance Can You Get

1. Avoid waste and reduce costs

On the one hand, avoiding the appearance of waste is achieved because the insurance system improves the company’s productivity, because it allows it to better focus on achieving the objectives and what customers expect from the quality of the product.

In addition, waste can be reduced or disposed of because it is possible to identify activities that only increase costs and do not value the process, in the same way as it promotes the achievement of efficiency.

2. Improved quality and customer satisfaction

Similarly, continuous improvement makes it possible to improve the quality of the products delivered to the customer, which gives the necessary confidence that the desired quality is achieved and maintained, because everything is documented and certified.

As a result, the company will get satisfied customers, which encourages them to increase their purchasing frequency and recommend the products to other people, generating higher sales revenues and, of course, higher profits.

Components Of The Quality Assurance System

Components Of The Quality Assurance System

The quality assurance system includes the following elements:

1. Administration Manual

Of course, a project management manual includes important data that must be taken into account to be used in each company’s quality management plan, so specific procedures are defined to achieve objectives in a specific way for each organization.

2. Quality control measures

Of course, quality control measures establish the degree or level of quality achieved in each activity evaluated as part of the process. Be able to use criteria such as performance within the set deadlines, compliance in the execution of budgets, and the frequency of errors or defects in the process, among those that could be mentioned.

3. Reports on the performance obtained

On the other hand, reports on the performance achieved must be prepared periodically throughout the development of the different parts of the project, as this will monitor how all activities are carried out and avoid higher costs, if only the final process is inspected.

Above all, it is possible to assess whether deadlines are met, based on the schedules already prepared, the progress of the delivery process, technical performance, and any activity that involves costs.

A Final Word

In conclusion, we can say that the qa as a service brings many benefits to companies, especially in terms of reducing costs, delivering products of the expected quality, and above all satisfying their customers.

Since this system makes it possible to document the processes to maintain the delivery of products and services with the expected quality, it must always be constantly reviewed and updated periodically, as continuous improvement must always be sought.


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Fiorella Salazar
Fiorella Salazar
Fiorella Salazar is currently rounding off her M.Sc. Cybersecurity in Canada. She is an evangelist for VPN and digital privacy.
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