Here is a Line2 review. Read on.
A Voice over IP (VoIP) communication service provides individuals and businesses with a flexible means of communication with friends, family, teammates, customers, and prospective clients by offering cloud-based phone systems, calls, conferencing, and call center services.
Therefore, individuals and businesses can maintain a single phone number across multiple devices, making and receiving local calls from anywhere in the world.
This review focuses on Line2, a cloud-based Voice over IP (VoIP) communication service that provides virtual phone services for businesses.
Table of Contents
What Is Line2?
Line2 was established in 2006 as a Voice over IP solution for businesses. It was the first company to offer users a second phone line without needing an additional phone. Line2 was acquired in 2018 by J2 Cloud Services, thereby enhancing the company’s services.
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For this Line2 review, let’s discuss its key features.
Line2 Features
User Interface
Line2 features a simplistic user interface with a basic dial pad and other standard buttons, including Call, Hang-up, Conference Calling, Mute, Hold, Transfer, and Merge buttons. The merge button lets you merge up to 99 calls to a single call.
Automated Call Answering
Line2’s virtual receptionist and auto-attendant answer your business calls with professional and friendly greetings powerful enough to create a lasting first impression on your prospective clients and customers.
Auto-attendants attend to your customers’ needs by providing well-sequenced automated customer services that handle varied customers’ needs on your behalf.
Line2’s call routing services help you create extensions, allowing your clients to get their needs met more efficiently. With Line2’s call routing, a customer can call any department within your organization using extensions created with Line2. This feature also includes voice notes and notifications for created extensions.
Call Handling
Line2 has an advanced call handling system that includes call forwarding, call screening, caller identification, simultaneous call handling, auto-attendant, and hold music.
The call forwarding feature allows you to forward calls to other devices or extensions, while the call screening feature enables you to screen your calls by using an answering machine with a pre-recorded message that requests customers’ names and other necessary information. With this feature, you can choose what call to accept, reject, or forward to an answering machine.
The Caller ID feature identifies all incoming calls, allowing you to decide which calls to accept or reject. If you’re on a call when an important call comes in, the simultaneous caller handling feature lets you answer two calls at once, preventing you from missing an important call.
You will need to welcome prospects and customers to your company; the auto-attendant does just that with a polite pre-recorded welcome message to greet callers and provide directions or call forwarding services for sales, technical, or administrative assistants.
While your customers are waiting to be attended to on the phone, Line2’s hold music feature keeps them entertained, making the wait a worthwhile experience.
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Texting
Line2’s rich text feature allows you to send texts and images to individuals or groups, wherever you are, at local SMS rates. You have access to unlimited SMS and MMS messaging for US and Canadian residents toll-free.
Even outside the US, you can still send toll-free SMS at no extra cost except for bandwidth usage. Aside from texting, you can also receive faxes that are automatically forwarded to your mailbox.
Voice over IP calling
Line2’s VoIP offers you the flexibility you need to keep your business connected to your clients. Wherever you are, you can make calls over WiFi, cellular network, or data. What matters most is keeping in touch with your customers and prospects.
Merged Calling
Merged Calling is a feature that allows you to connect with up to 99 callers at a time. This cloud-based service eliminates issues such as poor connectivity and audio quality, which can sometimes occur when using a traditional phone system for conferencing. You also have the option of hosting your conference from any device.
Enhanced Voicemail
Unlike traditional voicemail services from telecommunication providers, you can listen, forward, or reply to voicemails from any device, anywhere, and anytime.
This feature separates your personal voicemails from your business messages, providing you with customized voice notes for your customers and team members. You can enjoy optional voicemail transcription services, which convert all voicemails to text and forward them to your email address for later viewing.
Call Recording
Call Recording allows you to record any calls made or received with your Line2 number. This feature is vital for sales monitoring, resolving customers’ issues, or training customer support agents.
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What Are The Line2 Phone Numbers?
1. Local Numbers
With Line2, you can create local phone numbers for multiple cities worldwide, allowing your clients to call at local rates. This feature is essential for attracting customers outside your region, as they are more likely to call or reply via a known local number.
2. Vanity Numbers
You can also create vanity numbers with Line2. With vanity numbers, your customers can easily reach you by dialing a memorable word, e.g., your customer can contact you via 1-800-GETHELP, thus eliminating the need to memorize numbers.
3. Toll-free numbers
Line2 allows you to create toll-free numbers for customers and prospects to easily reach your business. This feature also helps you manage voluminous call traffic that results from offering toll-free call lines for your services, providing unlimited call minutes and unlimited text messaging for outreach.
This Line2 review is incomplete without talking about its pricing.
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Line2 Pricing
Line2 offers three subscription tiers, including monthly and annual packages.
1. Starter Plan
Monthly subscription: $15.99Â per month
Annual subscription: $164.99 per year
Features:
- A local or Toll-free number
- Unlimited call minutes and texts
- Basic call forwarding
2. Growth Plan
Monthly subscription: $20.99 per month
Annual subscription: $211.99 per year
Features
- All starter features
- Call scheduler
- Auto-attendant
3. Business Plan
Monthly subscription: $25.99 per month
Annual subscription: $261.99 per year
Features
- All Growth features
- Voicemail transcription
- Call recording
- Advanced reporting
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Customer Support
Line2 offers rich customer support features, including a comprehensive FAQ page that addresses a wide range of issues, from devices and apps to bill payment.
Like other customer-focused businesses, Line2 answers promptly to customers’ issues via helplines, LiveChat, and email support.
However, you can only reach out to Line2’s customer care from 8:00 AM to 5:00 PM PST, Monday through Friday. This is a downside for Line2, particularly for customers outside its region.
A Final Word On The Line2 Review
Overall, Line2 offers robust features to promote your business and get the desired conversion rate. Additionally, Line2 offers affordable VoIP services that help keep your overhead costs low while providing premium features.
Therefore, if you require a quality VoIP service, Line2 is a good option to consider. However, I will recommend Hushed as the best Line2 alternative due to its superior service offerings.
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About the Author:
Chandra Palan is an Indian-born content writer, currently based in Australia with her husband and two kids. She is a passionate writer and has been writing for the past decade, covering topics ranging from technology, cybersecurity, data privacy and more. She currently works as a content writer for SecureBlitz.com, covering the latest cyber threats and trends. With her in-depth knowledge of the industry, she strives to deliver accurate and helpful advice to her readers.
